Kaylie Ha
Sandy Springs,GA
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
4
4
years of professional experience
Work History
Hostess
Chubby Cattle
09.2025 - Current
- Greeted and seated guests, ensuring smooth flow of service during rush hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new hostesses on procedures and customer service standards.
Hostess
Mckendricks Steakhouse
06.2025 - Current
- Greeted and seated guests, ensuring smooth flow of service during rush hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained knowledge of menu items to assist guests with recommendations and clarifications.
- Collaborated with servers to manage guest waitlist effectively during busy periods.
Receptionist
Hammond Nails
05.2021 - 02.2023
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone systems, efficiently directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff.
- Assisted with administrative tasks, including data entry and document management support.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Business
Georgia State University
Atlanta, GA05-2029
High School Diploma -
North Springs High School
Sandy Springs, GA05-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Able to multi task and stay organized
- Greeting guests
- Interactive communication skills
- Efficient collaboration
- Flexible and adaptable
Languages
Vietnamese
Native or Bilingual
Timeline
Hostess
Chubby Cattle
09.2025 - Current
Hostess
Mckendricks Steakhouse
06.2025 - Current
Receptionist
Hammond Nails
05.2021 - 02.2023
No Degree - Business
Georgia State University
High School Diploma -
North Springs High School
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