Kaylie Hernandez
Georgetown,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Debt Collector
Revco Solutions
Austin, TX
01.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Car Sales Associate
Central Autos
Temple, TX
11.2021 - 06.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
Leasing Consultant
Oxford
Austin, TX
04.2020 - 09.2020
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Education
High School Diploma -
Lanier High School
Austin, TXSkills
- Industry Best Practices
- Special Assignments
- Customer Service
- Materials Requisition
- Customer Support
- Document and Records Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collector
Revco Solutions
01.2023 - Current
Car Sales Associate
Central Autos
11.2021 - 06.2022
Leasing Consultant
Oxford
04.2020 - 09.2020
High School Diploma -
Lanier High School