Kaylie Hiler
Mount Sterling,Kentucky
Summary
Dynamic professional with a proven track record at Linton Spine & Joint Chiropractic Center, enhancing patient satisfaction and streamlining scheduling processes. Skilled in insurance verification and customer service, demonstrating exceptional communication and time management abilities. Achieved significant improvements in clinic operations and patient care coordination, showcasing reliability and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Linton Spine & Joint Chiropractic Center
Robert Linton
08.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Reduced patient wait times by optimizing appointment scheduling processes and ensuring timely consultations with other specialists as needed.
- Developed strong relationships with referring physicians, facilitating clear communication channels for better coordination of patient care across multiple providers.
- Supported insurance verification processes by gathering necessary documentation from patients and insurers in a timely manner.
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Collaborated effectively with colleagues on complex cases to ensure patients received the most comprehensive and effective treatment plans possible.
- Mentored junior staff members fostering a supportive learning environment within the clinic.
Host
Cracker Barrell
10.2018 - 11.2019
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY05.2020
Skills
- Customer Service
- Communication
- Scheduling
- Data Entry
- Record Preparation
- Patient Education Abilities
- Insurance Verification Abilities
- HIPAA Compliance
- Time Management
- Reliability and Punctuality
Timeline
Linton Spine & Joint Chiropractic Center
Robert Linton
08.2019 - Current
Host
Cracker Barrell
10.2018 - 11.2019
High School Diploma -
Montgomery County High School