Kaylie Scarberry
Dayton
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to handle day to day office management tasks and employee coordination.
Overview
3
3
years of professional experience
Work History
Service Advisor
Svg Motors
Beavercreek
08.2024 - Current
- Greeted and engaged in conversation with customers to understand their service needs, resolve issues, and answer maintenance questions.
- Managed incoming calls from potential customers looking for quotes or information about the services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers and scheduled service appointments each day in fast-paced setting.
- Created work orders by documenting customer complaints and repair needs and upsold additional products and services when appropriate.
- Researched parts availability, pricing and delivery times.
- Prepared invoices for services rendered and collected payments from customers.
Office Manager
Absolute Trenching LLC
Cincinnati
06.2023 - 06.2024
- Reviewed new-hire paperwork, onboarded new employees in time reporting and payroll systems, prepared and submitted payroll reports for review by senior management.
- Reviewed construction prints daily, and made calls to 811 (or each state's equivalent to 811) to request underground utility markings for construction sites.
- Visited construction sites to measure drilling passes and redlined construction prints daily to accurately track the progress of work being completed at each construction site.
- Upon completion of a project, created itemized invoices for billing of completed work using data from completed construction print redlines.
- Managed expenses and bill/invoice paying in a timely manner while meeting all deadlines.
- Assisted in filing taxes.
- Coordinated hotel stays and per diem for employees during out-of-state/town projects.
- Assisted in ordering and picking up parts and materials needed for each construction site, as needed.
Hostess
Roosters Wings
Beavercreek
08.2022 - 02.2023
- Greeted guests upon arrival and escorted them to their tables.
- Assisted servers in bussing tables and serving food and beverages to guests when needed during busy periods.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Answered telephones to provide waitlist information and take over the phone orders.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05-2023
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OHSkills
- Invoice preparation
- Appointment scheduling
- Strong work ethic
- Customer service
- Service upsells
- Organization and multitasking
References
References available upon request.
Timeline
Service Advisor
Svg Motors
08.2024 - Current
Office Manager
Absolute Trenching LLC
06.2023 - 06.2024
Hostess
Roosters Wings
08.2022 - 02.2023
High School Diploma -
Beavercreek High School
Some College (No Degree) - Business Management
Sinclair Community College