Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylie Solack

Ellensburg

Summary

I am relocating to Ellensburg in the next month and bring numerous years of customer service experience with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency.


Offering strong foundation in customer service and teamwork, ready to learn and grow in a new environment.

Overview

7
7
years of professional experience

Work History

Store Manager

Bigfoot Java
09.2022 - Current
  • Supervised daily operations, ensuring compliance with company standards and policies.
  • Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Developed employee schedules, balancing staffing needs with labor cost efficiency.
  • Fostered a positive work environment, promoting teamwork and employee satisfaction initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Crafted high-quality espresso beverages, ensuring consistency and adherence to company standards.
  • Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly.

Shift Lead

Regal Cinemas
10.2018 - 06.2022
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored new staff on operational procedures and best practices.
  • Coordinated workflow among team members to optimize efficiency and productivity.
  • Implemented process improvements that enhanced service delivery and reduced downtime.
  • Assisted team in inventory management by restocking merchandise and monitoring stock levels.
  • Collaborated with management to implement process improvements, enhancing overall workflow efficiency.
  • Delivered exceptional customer service through efficient order processing and communication.
  • Processed customer transactions efficiently using POS systems.

Education

Cascade High School
Everett, WA
06-2020

Associate of Arts -

Everett Community College
Everett, WA
06-2020

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Friendly and positive
  • Employee scheduling
  • Communication skills

Timeline

Store Manager

Bigfoot Java
09.2022 - Current

Shift Lead

Regal Cinemas
10.2018 - 06.2022

Cascade High School

Associate of Arts -

Everett Community College

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