Kaylie Sutton

Deliver high-level hospitality experiences within one of Dallas’ premier fine dining environments, serving a diverse clientele including business professionals, executives, and event guests.

Build and maintain strong relationships with repeat guests by anticipating needs, personalizing service, and ensuring exceptional customer experiences.

Successfully manage high-volume service demands during major Dallas Mavericks, Dallas Stars, and entertainment events while maintaining accuracy and professionalism.

Train and mentor new team members on service standards, operational procedures, customer engagement, and overall guest experience.

Assist with beverage program development, including creating new menu offerings and identifying opportunities to improve customer satisfaction.

Manage inventory processes by monitoring product levels, reducing waste, coordinating ordering needs, and maintaining operational efficiency.

Collaborate with management and team members to resolve challenges quickly while maintaining a luxury service environment.

Manage high-volume financial documentation processes while maintaining accuracy, compliance standards, and strict deadlines.

Review contracts, loan documents, and supporting materials to ensure all requirements are complete and properly recorded.

Serve as a primary point of contact for members, dealerships, and internal departments to resolve questions and provide timely support.

Coordinate daily requests, prioritize competing tasks, and maintain organized tracking systems to improve workflow efficiency.

Prepare reports, update account information, and support financial processes requiring strong attention to detail.

Consistently recognized as a top performer within the department through strong productivity, accuracy, and customer service.

Oversaw daily operations including staffing, inventory, vendor communication, customer relations, and expense management.

Managed vendor relationships to maintain inventory levels, control costs, and ensure operational needs were met.

Created efficient processes that resulted in one of the lowest food cost performances company-wide.

Resolved customer concerns quickly while maintaining strong relationships and service standards.

Managed scheduling, payroll, reporting, cash reconciliation, and operational compliance.

Led and trained employees to improve productivity, accountability, and overall performance.