Kaylie Thomas
Oakford,IL
Summary
Reliable healthcare support professional attending college for Diagnostic Medical Sonography. Has experience in laboratory service, patient care, and front-desk operations. Coordinates trauma and urgent specimens, handles medical emergencies, in a high workload environment while communicating clearly with physicians, nurses, and phlebotomy teams to keep specimen flow accurate and timely.
Overview
4
4
years of professional experience
Work History
Laboratory Service Technician
Springfield Memorial Hospital
Springfield, IL
01.2026 - Current
- Responded promptly and effectively during medical emergency situations to ensure patient safety.
- Received trauma, code, and rapid patient specimens as well as ordered tests required for trauma patients to be cared for accordingly.
- Completed accurate electronic scanning of medical records.
- During high workload situations balanced multiple phone calls, ensuring urgent calls were responded to quickly by phlebotomy.
- Well versed in various technologies in the laboratory.
- Verified specimens were labeled and collected properly, then confirmed in Citrix that specimens were received in the laboratory.
- Answered phone calls from physicians, rapid response team, nurses, patients, phlebotomists, etc. regarding various questions and requests.
- Transported samples to proper testing areas while following correct handling procedures.
- Created new FINN numbers for specimens received from other locations.
- Followed HIPAA guidelines to protect patient privacy.
Gym Receptionist and Cleaner
Menard County Fitness and Tanning
11.2024 - 03.2025
- Managed front desk operations, ensuring prompt check-ins and customer service excellence.
- Assisted members with inquiries, providing accurate information on services and facilities.
- Created work schedule for employees.
- Kept front desk and lobby clean, clutter-free and orderly to present an attractive atmosphere.
- Showcased amenities offered to customers while highlighting benefits of joining the gym community.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Contributed to customer retention through consistently providing a welcoming, clean, and well-maintained facility for members to enjoy.
Kennel Staff Assistant
Hilltop Boarding Kennel
04.2023 - 11.2024
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Adapted quickly to changing tasks in a fast-paced environment, enhancing workflow efficiency.
- Improved overall efficiency in daily operations by creating detailed task lists for staff members to ensure completion of tasks.
- Trained new team members on reception protocols and customer service standards.
- Contributed to a positive work environment by effectively communicating with team members and management regarding animal care responsibilities.
- Maintained cleanliness of the reception area to create a welcoming environment for visitors.
- Built trust with frightened or aggressive animals by using calm and patient interaction techniques.
- Assisted in daily care and feeding of animals, ensuring their health and well-being.
- Maintained cleanliness of kennel facilities, promoting a safe environment for pets.
- Facilitated smooth reunions for returning pet owners by ensuring animals were clean and ready for pick-up.
Education
Associate of Science - Diagnostic Medical Sonography
Lincoln Land Community College
Springfield, IL10-2026
High School Diploma -
Excelsior Classes
Oakford, IL05-2025
Skills
- Patient care
- HIPAA compliance
- Medical Terminology
- Anatomy knowledge
- Citrix documentation
- Attention to detail
- Time Management
- Clinical communication
Languages
- English
- American Sign Language
Timeline
Laboratory Service Technician
Springfield Memorial Hospital
01.2026 - Current
Gym Receptionist and Cleaner
Menard County Fitness and Tanning
11.2024 - 03.2025
Kennel Staff Assistant
Hilltop Boarding Kennel
04.2023 - 11.2024
Associate of Science - Diagnostic Medical Sonography
Lincoln Land Community College
High School Diploma -
Excelsior Classes