Kaylie Yochum
Oklahoma City,OK
Overview
7
7
years of professional experience
1
1
Certification
Work History
HCM Team Leader - Benefits EDI
Paycom
01.2022 - Current
- Trains and develops implementation managers in the areas of quality customer service, issue resolution tactics, project management, and consultative methods through observation and listening to client calls
- Monitors progress toward department and individual goals and drives metrics for the team. Maintains a KPI of 96% implementations completed on time on average.
- Conducts regular one-on-one sessions to foster skill development and maintain performance standards
- Researches and resolves escalated and complex client situations in a prompt and professional manner
- Identifies training needs for team members and assigns as necessary
- Identifies areas for process improvements within the product and the department
- Conducts interviews and offers guidance on next steps
- Establishes clear expectations while sharing company and department goals
- Actively pursues professional development by attending leadership courses as well as maintains 100% completion of skill based learning courses
EDI Production Specialist
Paycom
09.2018 - 01.2022
- Submitted FTP requests to IT team for folder creation to securely send data to insurance carriers
- Pulled and reviewed an average of 500 ongoing production files each week
- Ensured client operations remained uninterrupted by troubleshooting technical file components
- Supported internal parties, clients, and carriers with their EDI file feed issues and questions
- Reviewed daily reporting and provided updates to my manager
- Assisted with projects and process improvements as needed
Education
Bachelor of Arts - Human Relations
University of Oklahoma
Norman, OK12.2017
Skills
- Team leadership and management
- Client relationship management
- Cross-functional collaboration
- Problem solving
- Decision making
- Talent selection
- Communication
- Process improvement
- Strategic thinking
- Training and development
Certification
- Lean Six Sigma - White Belt
Timeline
HCM Team Leader - Benefits EDI
Paycom
01.2022 - Current
EDI Production Specialist
Paycom
09.2018 - 01.2022
Bachelor of Arts - Human Relations
University of Oklahoma