Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ramona Connors

Tallahassee,FL

Summary

Dedicated Code Manager with 5+ years of experience leading a team and a total of 12+ years contributing to production in all stages of Code Department processes. Skilled in leading a team of productive professionals, managing complex production schedules and workflows, and maintaining consistent departmental standards.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Code Manager

CivicPlus
01.2019 - Current
  • Lead a team of 14 professions, overseeing day to day operations and ensuring deadlines are consistently met.
  • Generate monthly reports to monitor individual production and growth.
  • Foster employee growth through one on one coaching and cross training.
  • Coordinate monthly production workflows, adjusting timelines and reallocating resources as needed to accommodate shifting priorities.
  • Schedule and run regular team huddles to ensure consistency among processes as well as encourage open discussion and communication.
  • Lead hiring initiatives by collaborating with HR in selecting candidates and interviewing and evaluating individuals on skill, fitness within team and alignment of company values.
  • Collaborate with IT to assess and improve editorial tools and provide feedback on tool performance.
  • Led cross-functional teams to enhance operational efficiency and service delivery.
  • Developed strategic initiatives to improve client engagement and satisfaction.

Editor/Proofreader

CivicPlus
01.2013 - 01.2019
  • Organized, styled, edited and proofread Codes on a monthly deadline to ensure consistency and eliminated spelling mistakes and grammatical errors; conformed to a standard style when acceptable to the customer.
  • Communicated with others assigned to the task, such as the attorney or other team members who I was working with, to ensure that all instructions were being followed and there were no outstanding issues.
  • Extracted and formatted graphics for inclusion in codes.
  • Worked in new material when received and styled and edited the material to match the current style of the code.
  • Edited and proofread diverse content to ensure clarity, consistency, and adherence to style guidelines.
  • Collaborated with writers and designers to enhance publication quality and align messaging with organizational objectives.

Education

Bachelor of Arts - editing, writing and media, communications

Florida State University
Tallahassee, FL

Skills

  • Cross training and staff development
  • Expertise working with and accomplishing deadlines
  • Grammar and style expertise
  • Performance management
  • Strategic planning
  • Superior knowledge of Microsoft Office Suite
  • Team leadership
  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • CivicPlus Leader of Others - May Cohort LDP Graduation
  • CivicPlus Leader of Others/Manager Graduate Program August 2024

Timeline

Code Manager

CivicPlus
01.2019 - Current

Editor/Proofreader

CivicPlus
01.2013 - 01.2019

Bachelor of Arts - editing, writing and media, communications

Florida State University

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