Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kaylin Donovan

Kaylin Donovan

Business Administration concentration in Healthcare Management
Plano,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Cleaning Specialist

1St Choice Living
Princeton, TX
07.2021 - 07.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.

Front Desk Float

Carevide
Greenville , TX
01.2018 - 03.2020
  • Maintained transaction security by verifying payment cards against identification.
  • Entered and maintained departmental records in company database.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.

Hostess

Cheesecake Factory Inc
Allen, TX
07.2013 - 04.2016
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Bachelor of Science - Business Administration And Healthcare Management

Colorado Technical University
Colorado Springs, CO
12.2025

Certificate - Certified Nursing Assistant

Paris Junior College
Greenville Tx
03.2015

Skills

  • Microsoft Office Proficiency
  • New Employee Orientation
  • Leadership Training and Development
  • File and Records Management
  • Employee Support
  • Active Listening
  • Critical Thinking
  • Data Evaluation
  • Multi-Line Telephone Operation
  • Conflict Resolution
  • Customer Service
  • Crew Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Cleaning Specialist

1St Choice Living
07.2021 - 07.2023

Front Desk Float

Carevide
01.2018 - 03.2020

Hostess

Cheesecake Factory Inc
07.2013 - 04.2016

Bachelor of Science - Business Administration And Healthcare Management

Colorado Technical University

Certificate - Certified Nursing Assistant

Paris Junior College

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Kaylin DonovanBusiness Administration concentration in Healthcare Management