Kaylin Dunlap
Land O' Lakes,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant
Sagicor Life
Tampa, FL
01.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted Producer Appointment with adding/terminating agents and agencies, running background investigations, and updating agent's paperwork and address information.
Guest Service Manager
Marriott
Tampa, FL
06.2021 - 01.2023
- Assisted in the recruitment, training and management of Guest Service staff.
- Provided support with day-to-day operational issues related to guest services.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Created reports on daily transactions and sales activity for management review.
Customer Service Staff
Publix
Tampa, FL
09.2014 - 06.2021
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Handled cash transactions accurately by following established procedures.
- Processed returns efficiently and effectively according to company policy.
- Kept updated on new products, services, promotions and pricing changes.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Associate of Science - Accounting And Finance
Hillsborough Community College
Tampa, FL05-2026
Skills
- Proofreading
- Office Administration
- Data Entry
- Administrative Support
- Customer Service
- Call Handling
- Issue Resolution
Certification
- ALMI
- ACS
Timeline
Office Assistant
Sagicor Life
01.2023 - Current
Guest Service Manager
Marriott
06.2021 - 01.2023
Customer Service Staff
Publix
09.2014 - 06.2021
- ALMI
- ACS
Associate of Science - Accounting And Finance
Hillsborough Community College
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