Kaylin Flam
Deltona,FL
Summary
Qualified Customer Support Specialist with a solid foundation in customer relations. Personable, solution-focused, and skilled in clear communication and problem-solving. Proficient in handling inquiries, resolving issues efficiently, and delivering exceptional service. Committed to enhancing customer satisfaction and fostering positive client experiences.
Overview
4
4
years of professional experience
Work History
To-go Specialist
Cracker Barrel
01.2025 - Current
- Manage high-volume takeout and delivery orders with accuracy and efficiency in a fast-paced environment
- Provide excellent customer service when taking orders via phone or in-person
- Pack and prepare customer orders, ensuring orders meet quality standards and special requests
- Maintain clean and organized workspace
- Coordinate with kitchen and restaurant staff to ensure timely order preparation
- Operate POS system and demonstrate menu knowledge to process orders
Hostess/Floor Manager
Jake's Steakhouse
11.2023 - 07.2024
- Manage high-traffic restaurant front of house operations, including reservations, event planning and guest accommodations
- Utilized OpenTable to manage reservations, optimize table assignments and coordinate guest requests
- Provide white glove service to guests, addressing inquiries and ensuring satisfaction in-person and via phone
- Escalate customer feedback to management and maintain records of customer service recommendations
Consumer Insights Specialist
Universal Orlando Resort
02.2023 - 07.2023
- Face to face client servicing providing prompt responses to inquiries, feedback and concerns
- Developed metric-based system to gather valuable consumer insights
- Implemented screening processes to ensure eligibility criteria were met for guest participation in research initiatives
Operations & Customer Service Representative
Synthesis School
06.2021 - 12.2022
- Conducted interviews with potential work candidates and made hiring decisions
- Managed company's customer-facing email account through HubSpot
- Provided technical support to customers and staff, serving on the company's tech team
- Facilitated resolution of billing and technical issues via Stripe and HubSpot
- Cross-department collaboration with Director of Operations and Head of Growth and Development to optimize customer satisfaction initiatives
- Developed comprehensive knowledge of company policies, financial systems, procedures and product information to effectively assist customers
- Remote
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Deltona High School
Deltona, FL05-2019
Skills
- OpenTable
- HubSpot
- Guest Relations & Hospitality
- Customer Service & Conflict Resolution
- Attention to Detail
- Phone & Live Chat Communication
- Complaint resolution
- Strong multitasking
- Quick learner
Timeline
To-go Specialist
Cracker Barrel
01.2025 - Current
Hostess/Floor Manager
Jake's Steakhouse
11.2023 - 07.2024
Consumer Insights Specialist
Universal Orlando Resort
02.2023 - 07.2023
Operations & Customer Service Representative
Synthesis School
06.2021 - 12.2022
High School Diploma -
Deltona High School
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