Versatile and results-driven manager with a proven track record at Minerva's Pizza, adept in business development and operational efficiency management. Skillfully enhanced profitability and cultivated lasting client relationships through exceptional customer service and strategic vendor negotiations. Demonstrated leadership in staff hiring and training, ensuring peak performance and quality assurance across diverse operational facets.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Proprietor/Restaurant Manger
Minerva's Pizza
Providence, RI
05.2003 - 05.2024
Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
Optimized team hiring, training, and performance.
Boosted sales through effective merchandising strategies and attractive store.
Managed finances, budgeting, and forecasting to optimize business growth and profitability.
Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Horse Farm Managerager
Journey's End Farm/Mark DeBlasio
Rehoth,MA
06.1985 - 08.2000
Established strong relationships with veterinarians, farriers, and other service providers to ensure timely care for horses.
Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
Assisted in planning events such as horse shows or clinics at the facility with meticulous attention to detail in every aspect of event logistics.
Implemented pasture rotation strategies to maintain optimal grazing conditions and improve soil health.
Increased overall horse health by implementing preventative healthcare measures and regular checkups.
Developed comprehensive record-keeping systems for accurate tracking of vaccinations, farrier visits, and medical histories.
Developed marketing strategies that successfully attracted new clients while maintaining strong relationships with existing clientele.
Improved barn efficiency with strategic maintenance plans and thorough cleaning schedules.
Ensured adherence to industry regulations by conducting regular inspections of facilities and equipment.
Groomed horses to prepare for exhibitions.
Maintained safety when using equipment and tools by following established precautions.
Fed and watered over 23 animals according to strict feeding schedules and dietary needs.
Placed supply orders, restocked supplies and merchandised products for purchase by customers.
Created smooth and productive relationships between clients/trainers and owners
Education
Equine Business Management
Johnson & Wales University
Providence, RI
High School Diploma - College Prep
St. Mary's Academy Bay View
East Providence, RI
06.1988
Skills
Operational Efficiency Management
Purchasing and planning
Business development
Customer Service Optimization
Employee supervision
Quality assurance
Vendor relations
Human Resources Management
Small business operations
Payroll administration
Staff hiring
Budget management
Certification
Food safety manager, current
T.I.P.S safe serve, current
Certified Teachers Assistant, city of Cranston,RI, 2000
Private Health Insurance Process Lead/Sales Manger at Mindlabz Pty Ltd Trading As Check Your BillPrivate Health Insurance Process Lead/Sales Manger at Mindlabz Pty Ltd Trading As Check Your Bill