Summary
Overview
Work History
Education
Skills
Timeline
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Kaylin Kirby

Logansport,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. i am also a fast learner and very driven to reach my goals as i have worked fulltime while attending college to earn my degree.

Overview

5
5
years of professional experience

Work History

Front Office Manager

Hampton Inn Natchitoches
Natchitoches, Lou
10.2020 - Current
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Created and optimized employee schedules for shift coverage.
  • Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Waitress

Lolly's Restaurant
Joaquin, TX
09.2019 - 03.2024
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.

Education

Bachelor of Science - Psychology

Northwestern State University of Louisiana
Natchitoches, LA
05-2024

High School Diploma -

Logansport High School
Logansport, LA
01-2020

Skills

  • Customer Relations
  • Workflow Coordination
  • Reservation Management
  • Team Management
  • Oral and writing communication
  • Relationship Building
  • Inquiry response
  • Effective Planning
  • Administrative Skills
  • Customer Service
  • Data Entry
  • Strong leadership
  • Complaint Handling
  • Listening Skills
  • Conflict Management
  • Skilled in software(Word,Microsoft, and Excel)

Timeline

Front Office Manager

Hampton Inn Natchitoches
10.2020 - Current

Waitress

Lolly's Restaurant
09.2019 - 03.2024

Bachelor of Science - Psychology

Northwestern State University of Louisiana

High School Diploma -

Logansport High School

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Kaylin Kirby