Kaylin Luces
Customer Service Professional
Silver Spring,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Federal Background Investigator
Peraton
04.2024 - Current
- Demonstrated adaptability by handling a diverse range of cases, from government clearances to employment verifications.
- Stayed current on industry trends and changes in federal regulations related to background investigations through continuous professional development opportunities.
- Ensured compliance with federal regulations by maintaining detailed records and documentation of investigations.
Server and Private Dining Captain
District Winery
07.2022 - 03.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Created exclusive private dining experiences by guiding a team of servers to prepare and uphold immaculate upscale service
Bartender and Server
Wasted Lounge DC
02.2022 - 07.2022
- Arranging and preparing tables for customers to offer memorable experiences to guests and foster repeat business
- Established myself as an observant and attentive server and was promoted to bartender in one month
Shop Assistant
The Shop At Shaw
06.2021 - 07.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements, while anticipating their needs
Server
BJ’s Restaurant and Brewhouse
05.2019 - 02.2020
- Ensured guests had pleasant experiences by moving efficiently in a fast paced work environment and keeping a cheerful demeanor regardless of circumstances
- Established a 98% satisfaction rating
Education
Bachelor of Science - Visual Communications And Digital Media Arts
Bowie State University
Bowie, MD 01.2017 - 12.2021
Skills
- Customer Service
Accuracy
Guest relations management
Hospitality service expertise
Sales expertise
Complaint resolution
Timeline
Federal Background Investigator
Peraton
04.2024 - Current
Server and Private Dining Captain
District Winery
07.2022 - 03.2024
Bartender and Server
Wasted Lounge DC
02.2022 - 07.2022
Shop Assistant
The Shop At Shaw
06.2021 - 07.2022
Server
BJ’s Restaurant and Brewhouse
05.2019 - 02.2020
Bachelor of Science - Visual Communications And Digital Media Arts
Bowie State University
01.2017 - 12.2021
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