Kaylin Martinez
North Miami,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Barista/Server
Crù Winery
11.2020 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and dissatisfaction by employing timely and on-point solutions.
- Took payment information and other information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Front Desk Associate
Austin Animal Center
09.2019 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Performed basic daily bookkeeping tasks.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Pharmacy Clerk
CVS
06.2016 - 07.2019
- Confirmed customer information and insurance eligibility for prescriptions.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
Education
High School Diploma -
Stony Point High School
Austin, TX05.2018
Skills
- Enthusiastic and diligent associate who possesses an excellent customer satisfaction record
- Adept at maintaining cordial and professional relationships with colleagues, customers, and supervisors
- Able to function very well independently or as part of a team
- Customer Accounts Management
Languages
Spanish
Native or Bilingual
Timeline
Barista/Server
Crù Winery
11.2020 - 10.2023
Front Desk Associate
Austin Animal Center
09.2019 - 10.2020
Pharmacy Clerk
CVS
06.2016 - 07.2019
High School Diploma -
Stony Point High School
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