Kaylin Riolo
Oakland,CA
Summary
Numerous years in hospitality and 7 years in the medical field. I'm known to be a successful multi-tasker and very resourceful. Excellent interpersonal communication skills, professional and courteous phone etiquette, along with award-worthy customer service. Qualified team player with fast leadership skills, and able to work well with all grades of individuals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Relations Supervisor
Forrest Solutions
09.2023 - Current
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Provide effective leadership and mentorship to client relations team members ,promoting cultures of collaboration,accountability and continuous improvement.
- Oversees complex client inquiries and complaints. collaborating with team members to resolve issues promptly and to clients satisfactions.
- Worked with clients to address and respond to client and partnership management issues.
Para Behavior Technician
Oakland Charter Academy
02.2023 - 05.2023
- Assisted 6 minors on Autistic spectrum
- Managed minors leisure time
- Tutored general education subjects
- Responsible for mentoring classroom.(30 students)
Bartender - Bottle Service - Hookah Service
Lux Oakland Lounge
07.2022 - 10.2022
- Mixed and presented alcohol beverages
- Ensured knowledge of drinks
- Ensured safety for patrons
- Presented bottles to guest in private sections.
Bartender - Bottle Service - Hookah Service
Insomnia Night Club
05.2022 - 10.2022
- Mixed and presented alcohol beverages
- Ensured knowledge of drinks for venues
- Ensured safety for patrons
- Presented bottles to guest in private sections.
Medical Assistant
Kaiser Permanente Women's Health
10.2019 - 02.2022
- Measuring vitals
- Document and update patient records electronically
- Corresponded with Physicians to assist patients
- Maintained Message management
- Order and stocked supplies
- Trained new Medical Assistants
- Maintained daily workflow
- Responsible for Procedure Set up: Myosure, Leeps, Cervical Cancer screening, Breast cancer screening test
- Ensured examination environments were cleaned.
Sr Medical Assistant
Kaiser Permanente, Pediatrics
07.2017 - 10.2019
- Maintained floor management and supervised new process
- Established accountability for responsibility
- Ensured minor patient care and comfort
- Assist parents and guardians with child medical care
- Measuring vitals
- Document and update patient records electronically
- Corresponded with Physicians to assist patients
- Maintained Message management
- Order and stocked supplies
- Trained new Medical Assistants
- Maintained daily workflow.
Medical Assistant
Kaiser Permanente, Pediatrics
02.2016 - 06.2017
- Ensured minor patient care and comfort
- Assist parents and guardians with child medical care
- Measuring vitals
- Document and update patient records electronically
- Corresponded with Physicians to assist patients
- Maintained Message management
- Order and stocked supplies.
Medical Assistant
Springstowne Family Physicians
07.2015 - 03.2016
- Measured vital signs
- Recorded information in patient's medical record
- Prepared treatment rooms and patients for examination
- Scheduled appointments
- Responsible for administering medications, including injections
- Performed data entry.
Host and Server
Chevys Fresh Mex
01.2014 - 01.2016
- Welcomed guests and escorted to table
- Placed electronic food orders to the kitchen for preparation
- Sold personal recommendations to up sell appetizers and desserts
- Maintained order, clean eating and working environment.
Host and Server
Applebees bar and Grill
01.2012 - 01.2016
- Welcomed guests and escorted to table
- Placed electronic food orders to the kitchen for preparation
- Sold personal recommendations to up sell appetizers and desserts
- Maintained order, clean eating and working environment.
Education
Child Development -
Para Education Class
Oakland, Ca02.2023
Some College (No Degree) -
ABC Bartending School
San Leandro, CAMedical Assistance - Medical Assisting
Intercoast Career College
Fairfield, CA04.2013
GED -
Jesse Bethel High School
Vallejo, Ca06.2010
Skills
Basic life support
Medical terminology
CPR
Customer service
Client relations
Hospitality
Certification
- Medical Assistant certification
- First Aid and CPR/AED, 680814
- Bartending license
Medical Applications
Epic
Preference To Work
Tele-commute
Computer Applications
- Microsoft Word (40 WPM)
- Microsoft Office
- Microsoft Excel
- Internet Explorer
- Google Chrome
Timeline
Client Relations Supervisor
Forrest Solutions
09.2023 - Current
Para Behavior Technician
Oakland Charter Academy
02.2023 - 05.2023
Bartender - Bottle Service - Hookah Service
Lux Oakland Lounge
07.2022 - 10.2022
Bartender - Bottle Service - Hookah Service
Insomnia Night Club
05.2022 - 10.2022
Medical Assistant
Kaiser Permanente Women's Health
10.2019 - 02.2022
Sr Medical Assistant
Kaiser Permanente, Pediatrics
07.2017 - 10.2019
Medical Assistant
Kaiser Permanente, Pediatrics
02.2016 - 06.2017
Medical Assistant
Springstowne Family Physicians
07.2015 - 03.2016
Host and Server
Chevys Fresh Mex
01.2014 - 01.2016
Host and Server
Applebees bar and Grill
01.2012 - 01.2016
Child Development -
Para Education Class
Some College (No Degree) -
ABC Bartending School
Medical Assistance - Medical Assisting
Intercoast Career College
GED -
Jesse Bethel High School
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