Jamie Ellington
Chattanooga,TN
Summary
Customer-focused professional with a background in hospitality and client relations, bringing strong communication skills and a relationship-driven approach to every interaction. Experienced in creating welcoming environments, understanding client needs, and delivering personalized service. Creatively inclined with a keen eye for presentation and detail, adding a unique perspective to property marketing and client engagement. Seeking to leverage service expertise and people skills in a dynamic leasing role.
Overview
27
27
years of professional experience
Work History
Client Relations Supervisor
Nashville Shuttle
Nashville, TN
04.2025 - Current
- Assisted clients with inquiries and service requests, ensuring timely responses.
- Collaborated with team members to resolve client issues and enhance satisfaction.
- Maintained accurate records of client interactions and transactions using CRM software.
- Developed training materials to onboard new staff on client relations protocols.
- Monitored client feedback and implemented strategies for continuous improvement.
- Facilitated regular meetings to discuss client needs and align team objectives accordingly.
- Assisted management team in communicating promotions and company updates.
- Mentored new hires, providing guidance on best practices in client relations and company policies.
- Increased customer retention rates by consistently exceeding expectations during interactions and follow-up communications.
- Oversaw compliance with federal and state law as well as company policies and procedures.
- Directed client relations coverage and customer flow to maintain active services.
- Maintained detailed records of all interactions with clients, allowing for thorough analysis of trends and identification of potential areas for improvement.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
- Trained team members on new hotel services and products to support promotional efforts.
Driver
Nashville Shuttle
Nashville, TN
04.2025 - Current
- Ensured timely transportation for passengers across Nashville, maintaining high service standards.
- Conducted thorough vehicle inspections to uphold safety and compliance regulations.
- Navigated efficiently using GPS technology, optimizing routes to enhance operational efficiency.
- Assisted in training new drivers on operational protocols and customer service excellence.
- Managed customer interactions professionally, resolving issues to ensure satisfaction and loyalty.
- Implemented process improvements that enhanced passenger experience and reduced wait times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Hospitality Operations Specialist
Landing
Nashville, TN
06.2020 - Current
- Mentored junior staff on best practices, promoting skill development and knowledge sharing.
- Developed and implemented standard operating procedures to improve accuracy in daily tasks.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Conducted regular reviews of operations and identified areas for improvement.
Independent Support Coordinator
Team Evaluation
Chattanooga, TN
06.1999 - 07.2003
- Collaborated with multidisciplinary teams to ensure effective service delivery and client satisfaction.
- Monitored client progress and adjusted support plans to enhance outcomes and efficiency.
- Advocated for clients' rights and needs within community resources and service systems.
- Ensured client confidentiality and privacy were maintained at all times, adhering to strict ethical standards and legal requirements.
- Managed caseloads efficiently, prioritizing tasks based on urgency and importance while maintaining excellent time management skills.
- Liaised with external agencies to secure additional funding or specialized services for eligible clients.
- Assisted clients in developing self-advocacy skills to empower them in making informed decisions about their lives.
- Promoted a culture of continuous improvement by actively seeking feedback from clients, families, and colleagues on program effectiveness.
- Partnered with local organizations to expand access to social and community services.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05-1992
Skills
- Client retention strategies
- Sales proficiency
- Problem-solving
- Multitasking and organization
- Relationship building
- Handling complaints
- Crisis management
Timeline
Client Relations Supervisor
Nashville Shuttle
04.2025 - Current
Driver
Nashville Shuttle
04.2025 - Current
Hospitality Operations Specialist
Landing
06.2020 - Current
Independent Support Coordinator
Team Evaluation
06.1999 - 07.2003
High School Diploma -
Ooltewah High School