Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Software
Timeline
Generic
Sapphira Stamps

Sapphira Stamps

Euless,TX

Summary

Accomplished manager with Cartier. Dedicated to client recovery and client experience elevation. Excelling in leveraging client engagement and data analysis to drive enhanced client satisfaction and team performance. A background including pioneering strategies for client retention and fostering inclusivity, multicultural awareness, and productive team environments. Recognized for outstanding achievements in client recovery, consistently enhancing stakeholder relations and operational excellence.

Overview

11
11
years of professional experience

Work History

Cartier Client Relations Assistant Manager

Richemont / Cartier N.A.
03.2019 - Current
  • Daily processing of multi platform communications, related to accommodations, client feedbacks, client satisfaction, BBB, social media.
  • Operations Manager of Client Satisfaction. Drive engagement, triage, and monitor client satisfaction KPIs, analyze and post analytics.
  • Foster and maintain strong partnerships and communications with key operational stakeholders. Facilitating effective collaboration in resolving escalated cases.
  • Demonstrated a consistent record of success in managing complex client recovery, resulting in increased trust and loyalty.
  • Monitored and analyzed client feedback to track trends and report areas for improvement to management.
  • Maintained open lines of communication with clients throughout the escalation process, ensuring their needs were addressed with care and transparency.
  • Introduced proactive measures for identifying potential escalations, allowing for early intervention and resolution when possible.
  • Established positive and effective communication among organizational leadership, reducing miscommunications, and missed deadlines.
  • Fostered an environment of continuous learning within the team by sharing insights from past experiences and encouraging open dialogue around challenges faced during recoveries.

Product Development Coordinator

Value Vinyls
03.2018 - 03.2019
  • Assisted in concept design, feature definitions and production support.
  • Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
  • Distinguished product issues and gathered information on customer experiences.
  • Coordinate research for product samples for internal and external clients.
  • Perform audits of product development dashboard against internal CRM.
  • Oversaw development of more than 10 new products each year
  • Assisted with product inspections to meet organizational and industry standards and requirements
  • Approved product documentation to promote easy-to-follow manuals and technical documents

Jewelry & Watches Expert & Client Advisor

Louis Vuitton Americas
05.2017 - 03.2018
  • Regional Specialist and Leader of jewelry and watch category for Dallas/Forth Worth.
  • Leader in commercial sales objectives, while achieving increase in jewelry and watch sales through creation of incentive driven promotions.
  • Managed client leads and engagement through multimedia platforms to create targets for future campaigns.
  • Mentored team of new associates and coached on marketing and engagement strategies, to increase sales revenue.
  • Partnered with regional training team, to provide in depth in person local and metro trainings in products, selling techniques, and company procedures.
  • •Consistently hit and exceeded sales, cross sales, and clienteling goals.
  • Responsible for visual merchandising and day-to-day operations of the Watch & Jewelry counter.

Cartier Client Relations Center Team Lead

Richemont / Cartier N.A.
09.2013 - 05.2017
  • Delivered exceptional client service, by leveraging extensive knowledge of products and services and creating exceptional experiences.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Managed 20 to 30 calls per day relating to sales and service.
  • Contributed subject matter expertise to monthly Leadership meetings, recommending process improvements for entire department
  • Escalation Manager for North American Boutique network.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Developed and maintained courteous and effective working relationships

Education

Applied Jewelry Professional - Metal And Jewelry Arts

Gemological Institute of America
Carlsbad, CA
03.2020

FHH Certified Watch Advisor - Horology

Fondation De La Haute Horologie
Geneva, Switzerland
04.2019

GCSEs - Liberal Arts And General Studies

Bury College
Bury, England
05.1999

Skills

  • Client Engagement
  • Client Retention Strategies
  • Client and stakeholder relations
  • Cultural and Diversity Awareness
  • Data Analysis and Collection
  • Learning Methodologies
  • Medallia
  • MS Office Suite
  • Policy and Procedure Adherence
  • Salesforce
  • SAP ERP and CRM
  • Social Media Account Administration

Accomplishments

    Cartier DEI Council Member 2024

    Legends Martial Arts 2014 to Present

    Qualified First-Degree Black Belt in American Karate

Affiliations

Member of the GIA Alumni Association

Member of the JPMorgan Chase Alumni Network

Languages

French
Elementary

Software

Salesforce

Medallia

Microsoft Office Suite

SAP

Microsoft Teams

Zoom

Ambition

Cresta

Social Media Management

Power BI

SharePoint

Timeline

Cartier Client Relations Assistant Manager

Richemont / Cartier N.A.
03.2019 - Current

Product Development Coordinator

Value Vinyls
03.2018 - 03.2019

Jewelry & Watches Expert & Client Advisor

Louis Vuitton Americas
05.2017 - 03.2018

Cartier Client Relations Center Team Lead

Richemont / Cartier N.A.
09.2013 - 05.2017

Applied Jewelry Professional - Metal And Jewelry Arts

Gemological Institute of America

FHH Certified Watch Advisor - Horology

Fondation De La Haute Horologie

GCSEs - Liberal Arts And General Studies

Bury College

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