Raina Curtis

· Coordinate referrals and achieve sales effectiveness within assigned accounts with the goal of meeting or surpassing individual and team goals each month and quarter.

· Maintain and cultivate current referral sources and build strong professional working relationships with them.

· Direct and coordinate team members to accomplish company objectives and established goals.

· Oversee training of new team members and provided ongoing support to enhance team competency.

· Review performance and account metrics daily to ensure our strategic partner efforts meet client deliverables.

· Create efficient job aids and SOPs for designated team members to utilize and reference at any given time.

· Orchestrate productivity by delegating tasks to other employees specific to Facilitated coverage plan ensuring sales staff support during absences by managing phone calls and tracking their referrals.

· Serve as the lead point of contact for all matters specific to assigned accounts.

· Oversee various operations of all incoming referrals to ensure that they are processed in a timely manner.

· Communicate with insurance companies and other dispensing pharmacies regarding current referral status.

· Collaborate with all internal departments on progress of referrals and exceed client expectations.

· Maintain up-to-date knowledge on any pertinent Specialty Pharmacy updates, i.e. New FDA approved drugs, contracting changes, and financial assistance programs including foundations and copay cards.

· Provide guidance for Inside sales and other strategic partner teams regarding all specialty pharmacy activity in the delivery of medications, i.e. assisting center in procuring missing documentation, and communicating information to M.D. offices, etc.

· Comply with all company policies and procedures.

· Send out marketing materials via fax, mail, or electronic methods as necessary to promote the services of BioPlus with the goal of following up and maintaining business.

· Attend and participate in sales meetings, training programs, conventions and in services as instructed by leadership.

· Deliver high-impact, interactive virtually and in-house learning

· Provide development coaching to new hires and members of leadership in training

· Participate in and facilitate meetings regarding new and upcoming processes and procedures

· Maintain expert-level knowledge in one or more production department

• Managed donor relationships to enhance retention and loyalty through personalized communication strategies.
• Implemented feedback mechanisms to assess donor experiences, resulting in actionable improvements to services.
• Coordinated donor events to increase community engagement and drive blood donation initiatives.
• Trained staff on best practices for donor service protocols, improving overall team performance and satisfaction.
• Established strong relationships with donors through regular communication and timely follow-ups.
• Collaborated with marketing team to create targeted campaigns that successfully attracted new donors.
• Participated in professional development opportunities to stay current on industry trends and continually improve skills as a Donor Service Specialist.
• Assisted in organizing donor events, resulting in increased engagement and support from the community.
• Assisted with writing job postings and job descriptions for boards.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.