Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jane Shi

Flushing,USA

Summary

Detail-oriented luxury fashion professional with over 10 years of experience in client development. Known for driving measurable results through coaching teams and refining client strategies, ensuring client growth, loyalty, and retention.

Overview

11
11
years of professional experience

Work History

Client Relations Manager

Christian Dior Couture
Soho, New York
04.2022 - 07.2025
  • Enhanced data capture and compliance performance of 16 sellers by over 30 percentage points through coaching and management.
  • Developed top performers' client relationships in uber-luxury categories, including high jewelry and haute couture.
  • Facilitated shifts of top and existing clients between sellers, ensuring smooth transitions, and offering support for client retention.
  • Coached and collaborated with sellers to host top clients at high-visibility events, generating seven-figure returns.
  • Conducted training for new and existing sellers on all brand clienteling tools.
  • Provided training and feedback to managers and corporate partners on clienteling tools and associate performance.
  • Managed the distribution of relational and cultural gifts to top-tier clients, driving year-over-year ROI, and enhanced client loyalty.
  • Refined seller-client communication strategies, covering day-to-day appointments and major events.

Sales Supervisor

Christian Dior Couture
Soho, New York
04.2019 - 04.2022
  • Cultivated client relationships to enhance sales performance.
  • Collaborated with management and corporate teams to create and host successful boutique experiences, resulting in six-figure ROIs.
  • Provided seasonal collection feedback to the merchant team, driving sales initiatives.
  • Facilitated changes in boutique assortment through partnership with the merchant team.
  • Established connections with other boutiques to streamline product transfers for team needs.
  • Trained new team members, ensuring comprehensive onboarding for all roles, ranging from sellers to managers.
  • Supported the team during their selling ceremonies, focusing on client discovery and product knowledge.
  • Developed operational skills to assist sales and operations teams effectively.

Sales Associate

Christian Dior Couture
Soho, New York
10.2014 - 04.2019
  • Cultivated and maintained strong relationships with top clients, enhancing overall client base.
  • Secured the first Haute Couture client for Soho.
  • Facilitated exceptional showroom orders for a top client, ranking among top five boutiques in the zone.
  • Achieved strong client retention goals, as defined by different programs set by our corporate partners, with the highest rate achieved at 82%.
  • Exceeded sales targets with year-over-year increases ranging from 15% to 30%.
  • Participated in training sessions to enhance product knowledge and new collections, focusing on women's, men's, tailoring, Haute Couture, and fine jewelry.
  • Operated point-of-sale systems for efficient transaction processing, and trained team members on new updates.

Education

Bachelor’s Degree - International Management w/Marketing, Communication and Media Studies

Franklin University Switzerland
Lugano, Switzerland
05.2013

Skills

  • Salesforce
  • Relationship building
  • Problem solving
  • Effective written and verbal communication
  • Detail-oriented
  • Event management
  • Client development
  • Client relationship management
  • Data capture compliance
  • Client retention strategies
  • Sales performance enhancement
  • High-value client engagement
  • Training and mentoring

Personal Information

Title: Client Relations Manager

Timeline

Client Relations Manager

Christian Dior Couture
04.2022 - 07.2025

Sales Supervisor

Christian Dior Couture
04.2019 - 04.2022

Sales Associate

Christian Dior Couture
10.2014 - 04.2019

Bachelor’s Degree - International Management w/Marketing, Communication and Media Studies

Franklin University Switzerland

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