Kaylin Wright

Client Services Manager: 02/2022- 04/2023

Network Manager: 03/2023- Present

• Analyze pre-legal, litigated, judgment, and post-judgment collections for a network of over 50+ law firms throughout the nation
• Collaborate with clients, attorneys, and other stakeholders to resolve legal matters and negotiate settlements
• Maintain accurate records and documentation related to legal collection activities & financial processes
• Onboard & manage additional law firms for the network, resulting in increased nationwide coverage
• Ensure compliance with all relevant laws & regulations to protect the reputation and legal standing of the network & its members
• Monitor data and document transfer processes
• Oversee onboarding of clients and firms joining the network
• Build & pursue partnerships with agencies, firms, & clients to expand the company's reach
• Affidavit and media review
• Balance and financial reconciliation

Housekeeper: 07/2019- 03/2020

Front Desk Associate: 03/2020- 10/2020

Sales Coordinator/ Front Office Manager: 10/2020- 02/2022

• Collaborate with other departments to ensure a smooth execution of events & meetings
• Oversee daily operations of the front office
• Manage and support all vendors
• Develop and maintain relationships with local businesses and organizations to promote the hotel's services and increase sales
• Collaborate with the HR department to identify staffing needs and assist with the hiring and onboarding process for staff
• Create and maintain a database of client contacts and their preferences to personalize the experience to increase customer satisfaction
• Analyze trends and reports to determine expected occupancy
• Financial reconciliation

Courtesy Clerk: 10/2015- 07/2016

Cashier: 07/2016- 03/2017

Money Service Admin: 03/2017- 07/2019

• Handled cash and maintained accurate records of transactions
• Managed a team of 20+ individuals by solving employee concerns, scheduling, and using reports anticipate business trends
• Train new employees on the usage of money service equipment to ensure accuracy in processing transactions
• Collaborate with other departments to identify opportunities for process improvement
• Monitor and analyze customer feedback and ratings to identify areas for improvement
• Conduct regular performance evaluations for employees to provide feedback and identify areas for improvement