Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylina Merrida

Henderson

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Pet Care Counselor

Henderson Pet Resort
03.2024 - Current
  • Deliver outstanding customer service by assisting guests with purchases, product recommendations, and resolving concerns.
  • Support store leadership by opening/closing the store, managing cash drawers, and ensuring daily operational tasks are completed.
  • Drive sales and promotions, upselling products, warranties, and loyalty programs (e.g., PowerUp Rewards).
  • Maintain merchandise presentation, including stocking, organizing, and setting planograms.
  • Train and support team members, acting as a mentor and go-to resource on policies, procedures, and product knowledge.
  • Process transactions accurately and efficiently using the point-of-sale (POS) system.
  • Ensure store cleanliness and security, maintaining a safe, welcoming environment for guests and staff.

Senior Guest Advisor

GameStop
10.2021 - 03.2023
  • Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
  • Learned operational processes to enhance guest experience and ensure efficient service delivery.
  • Adapted quickly to changing environments, contributing to team goals and maintaining high service standards.
  • Collaborated with team members to maintain product knowledge and stay updated on promotional offerings.
  • Implemented feedback from guests to improve service strategies and enhance overall satisfaction levels.

Education

Associate of Applied Science - Welding Technology

College of Southern Nevada
Las Vegas, NV
12-2026

Associate of Arts - Art.

College of Southern Nevada
Las Vegas, NV
12-2021

Skills

  • Customer service
  • Friendly, positive attitude
  • Problem-solving
  • Work ethic and integrity
  • Patience and empathy
  • Honest and trustworthy
  • Positive attitude

Timeline

Pet Care Counselor

Henderson Pet Resort
03.2024 - Current

Senior Guest Advisor

GameStop
10.2021 - 03.2023

Associate of Applied Science - Welding Technology

College of Southern Nevada

Associate of Arts - Art.

College of Southern Nevada

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