Summary
Overview
Work History
Education
Skills
Timeline
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Kaylind Mathurin

Port Charlotte,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused on optimizing procedures and service quality service crews. Skilled in organizing, delegating and overseeing tasks with a hands-on management style. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking. Professional with a flexible and motivational management style. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Firehouse Subs

Kimberly Clouden
Port Charlotte, United States
08.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

High School Diploma -

Charlotte High School
Punta Gorda, FL
05.2020

Skills

  • Customer Relations
  • Work Task Prioritization
  • Customer Assistance
  • Anticipating Problems
  • Money Handling
  • Quality Assurance Checks
  • Shipment Preparation
  • Inspection Preparations
  • Fire Safety Regulations
  • Performance Improvement
  • Employee Performance Evaluations
  • Health Code Compliance

Timeline

Firehouse Subs

Kimberly Clouden
08.2018 - Current

High School Diploma -

Charlotte High School

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Kaylind Mathurin