Professional Summary
Overview
Work History
Education
Timeline

Kaylinda Bowleg

ATT
West Palm Beach,FL
6
years of professional experience

Dependable and results-driven professional with 3+ years of experience in customer service, administrative support, and high-volume client interactions. Proven ability to resolve customer concerns, process claims, maintain accurate records, and navigate complex situations with professionalism and attention to detail. Recognized for strong communication, sound judgment, problem-solving, and the ability to build positive relationships with customers and team members. Adaptable and highly organized, with a commitment to delivering exceptional service and supporting team success. Seeking an opportunity to bring strong interpersonal, administrative, and customer-focused skills to a growing organization.

Work History

Quality Assurance Specialist

11 Months
ATT | 01.2024 - 12.2024
  • Evaluated communication, professionalism, accuracy, and customer handling.
  • Identified errors, compliance issues, and areas for improvement.
  • Provided feedback and coaching to customer service representatives.
  • Reviewed and evaluated live customer service calls.

Detention Officer

2 Years 1 Month
Collier Juvenile Detention Center | 12.2020 - 01.2023
  • Ensured the safety, security, and supervision of detained youth.
  • Processed admissions, conducted searches, and prepared youth for court appearances.
  • Maintained accurate records and prepared detailed incident reports.
  • Monitored facility conditions and inspected visitors and packages for compliance.
  • Accessed and maintained youth information using the Juvenile Justice Information System (JJIS).
  • Delivered intake processing for new detainees, verified IDs and medical screening paperwork accurately.

Customer Service Representative

1 Year 11 Months
iQor | 01.2019 - 12.2020
  • Filed and tracked insurance claims for lost, damaged, or stolen devices.
  • Explained customer policies, terms, and conditions clearly and professionally.
  • Updated customer accounts, shipping information, and claim details in company systems. Handled high-volume inbound calls.
  • Trained new hires on call handling standards and complaint procedures, shortening onboarding time for juniors.

Education

High School Diploma

Seagull High School | Fort Lauderdale, FL | 06.2019

Timeline

Quality Assurance Specialist

ATT
01.2024 - 12.2024Read More

Detention Officer

Collier Juvenile Detention Center
12.2020 - 01.2023Read More

Customer Service Representative

iQor
01.2019 - 12.2020Read More

Seagull High School

High School Diploma
Read More
Kaylinda Bowleg