Kaylin Figueroa
Rio Grande City,TX
Summary
Detail oriented professional with experience at Fred Loya Insurance Company, excelling in data accuracy and legal research. Proven ability to enhance customer satisfaction through effective communication and problem solving. Skilled in database management and information organization, consistently delivering high quality results in fast-paced environments. Committed to continuous improvement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Legal Data Clerk
Fred Loya Insurance Company- MDZ Legal Group
Edinburg, Texas
05.2025 - Current
- Responded to inquiries regarding legal documents promptly and professionally.
- Organized hard copy files into digital databases for easy access and retrieval.
- Verified data accuracy by comparing it to source documents and corrected any discrepancies.
- Entered large volumes of data accurately into computer systems according to established procedures on a daily basis .
- Identified, corrected, and reported data entry errors.
- Researched and obtained further information for incomplete documents.
Customer Service Assistant
University of Texas Rio Grande Valley
Edinburg, Texas
10.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Collaborated with team members to enhance customer service experience.
- Received and processed customer feedback for continuous improvement.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers over the phone, providing helpful information regarding services.
Education
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Skills
- Data analysis
- Legal research
- Customer service
- Information management
- Database management
- Document organization
- Attention to detail
- Microsoft office proficiency
- Data entry
Certification
- Social and Behavioral Conduct of Research Certification.
- Human Subjects Research Certification.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Legal Data Clerk
Fred Loya Insurance Company- MDZ Legal Group
05.2025 - Current
Customer Service Assistant
University of Texas Rio Grande Valley
10.2024 - 05.2025
Bachelor of Arts - Political Science
The University of Texas Rio Grande Valley
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