Kaylon Casteen
Rex ,GA
Summary
Dynamic professional with a history of enhancing customer satisfaction and streamlining workflow at Grady Memorial Hospital. Excelled in empathetic patient care and efficient data entry, showcasing a blend of hard and soft skills. Proven track record in training and improving service delivery, achieving notable improvements in patient and client relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Contact Representative
Internal Revenue Service, IRS
01.2024 - Current
- Adapted communication style based on individual and businesses preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Applying the tax code while addressing a wide range of issues to assist taxpayers in understanding and meeting their tax responsibilities and ensure compliances with filing and payment of federal tax
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Alorica
03.2023 - 01.2024
Patient Care Technician
Grady Memorial Hospital
09.2022 - 02.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Arbor Terrace of Athens
06.2019 - 05.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Aimee by Assistant Living
03.2018 - 11.2019
Education
Medical Administration Assistant (student)
Turner Job Corps
Albany Ga 02.2018
Skills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Customer service
- Problem-solving skills
- Resolving issues
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Communicating with clients
- Data entry
- Appointment scheduling
- Documentation and reporting
- Training experience
- Logging call information
Certification
CNA
Timeline
Collection Contact Representative
Internal Revenue Service, IRS
01.2024 - Current
Customer Service Representative
Alorica
03.2023 - 01.2024
Patient Care Technician
Grady Memorial Hospital
09.2022 - 02.2023
CNA
Arbor Terrace of Athens
06.2019 - 05.2020
CNA
Aimee by Assistant Living
03.2018 - 11.2019
Medical Administration Assistant (student)
Turner Job Corps
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