Kaylon Washington
Dallas
Summary
Dedicated professional with 10 years of experience seeking a Customer Service Rep role. Proven track record as a Customer Service Specialist and Front Desk Receptionist, adept at managing high-volume calls and enhancing customer satisfaction. Skilled in Microsoft Office Suite and dual monitor applications, ensuring efficient and accurate service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shipper/Packer
DLH Corp
06.2021 - 03.2025
- Scan prescription barcodes and package prescriptions in correctly sized envelopes or boxes, ensuring accuracy and compliance with safety standards
- Include necessary patient refill documents and return address labels, maintaining thoroughness in the packing process to prevent leakage or damage
- Securely close and seal containers, affixing address labels to ensure accurate and timely shipment
Customer Service Specialist
Chime Solutions
12.2020 - 05.2021
- Delivered exceptional customer support by resolving inquiries and issues efficiently, enhancing customer satisfaction and loyalty at Chime Solutions
Front Desk Receptionist
NOVA Medical Centers
08.2015 - 12.2019
- Managed over 40 inbound calls daily, efficiently scheduling patient appointments and coordinating transport via phone and text
- Maintained and updated patient information with precision, ensuring accurate documentation in the internal database
- Utilized Microsoft Word, Excel, and Outlook effectively, managing dual monitor applications to enhance workflow productivity
CNA/Driver
Gardens of Richardson
02.2013 - 06.2015
- Ensured the safe and punctual transportation of patients, adhering strictly to established safety protocols
- Provided vital assistance in patient care, enhancing the overall healthcare experience through compassionate service
- Contributed to maintaining an efficient healthcare environment by supporting daily operational needs
Education
High school diploma - General Education
Hillsboro High School
Hillsboro, TX05.1999
Skills
- 4 Years of Customer Service Experience to External and Internal Customers
- Strong Experience Managing High Volume Calls
- Experience Utilizing Dual Monitors and Applications
- Working Knowledge in Microsoft Word, Excel, and Outlook
- Vital Signs
- Patient Care
Certification
- CNA
- CPR Certification
Timeline
Shipper/Packer
DLH Corp
06.2021 - 03.2025
Customer Service Specialist
Chime Solutions
12.2020 - 05.2021
Front Desk Receptionist
NOVA Medical Centers
08.2015 - 12.2019
CNA/Driver
Gardens of Richardson
02.2013 - 06.2015
High school diploma - General Education
Hillsboro High School
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