Kaylona Avery
Virginia,IL
Summary
Versatile and results-driven professional with a proven track record at Western Grain Marketing/FS/Sunrise, adept in customer service and data entry proficiency. Excelled in enhancing operational efficiency and safety, demonstrating exceptional problem-solving, teamwork, and adaptability. Achieved significant improvements in process streamlining and customer satisfaction, leveraging critical thinking and organizational skills for optimal outcomes.
Overview
23
23
years of professional experience
Work History
Scale Operator
Western Grain Marketing/FS/Sunrise
12.2024 - 12.2024
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Operated weigh scales and issued tickets when necessary.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Facilitated effective communication between scale house, yard personnel, and management to ensure seamless operation coordination.
- Answered customer calls professionally and routed to appropriate person.
- Streamlined daily reporting processes through consistent organization of paperwork and data entry.
Shift Manager/Key Holder
Dollar General
12.2016 - 12.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Teacher's Aide
Ashland School Distict
12.2016 - 12.2017
- Assigned to one individual child with special needs to assist throughout entire school day
- Assisted assigned individual on the bus ride to and from school, as well as throughout the entire school day
- Using set schedules by day of the week, to create a routine and understanding of normal day to day tasks
- Using visual aides as well as timers to teach the special needs individuals to follow set schedule and rules that apply during school hours, and teach them appropriate behavior during these tasks
- Assisted teachers with supervision and care of other special needs children if needed.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing student in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks and assignments.
- Graded assignments and reported individual progress to teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Sales Associate
Dollar General Market
12.2008 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Hostess
Depot Diner
12.2004 - 12.2006
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Waitress
Virginia Inn Diner
12.2001 - 12.2002
Education
Associates - Liberal Arts/General Education
Lincold Land Community College
Beardstown/Jacksonville,il04.2012
Skills
- Customer service
- Time management
- Data entry
- Safety requirements
- Data entry proficiency
- Document management
- Maintenance and troubleshooting
- Accurate recordkeeping
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Computer proficiency
- Documentation skills
- Task prioritization
- Self motivation
- Professionalism
- Adaptability
Timeline
Scale Operator
Western Grain Marketing/FS/Sunrise
12.2024 - 12.2024
Shift Manager/Key Holder
Dollar General
12.2016 - 12.2017
Teacher's Aide
Ashland School Distict
12.2016 - 12.2017
Sales Associate
Dollar General Market
12.2008 - 12.2012
Hostess
Depot Diner
12.2004 - 12.2006
Waitress
Virginia Inn Diner
12.2001 - 12.2002
Associates - Liberal Arts/General Education
Lincold Land Community College
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