Cierra Wahlgren
Sandwich,IL
Summary
Responsible individual with great problem-solving skills and leadership qualities. Energetic personality, organized, good at multitasking and communication, quick learner, and excellent people skills with a drive for success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FS Grain
05.2022 - Current
- Demonstrated adaptability in managing changing demands during peak seasons while maintaining high levels of accuracy and efficiency in tasks.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Participated in training programs to enhance product knowledge and customer service skills.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
store manager – Part time
Maurices
09.2020 - 08.2022
- Supervising employees
- Communicate with and help customers
- Carry out directives given by the manager/store owner
- Balance cash drawer at the end of the night
- Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Increased sales by implementing effective merchandising strategies and managing store inventory.
- Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
admin assistant
Kendall County office building
09.2019 - 09.2021
- Open mail and check documents for recording requirements
- Maintain permanent records in a fast-paced environment
- Index instruments into the computer system
- Run the entry book on instruments recorded and check the accuracy
- Maintain rejections and returns list
- Enhanced accuracy in record-keeping by diligently reviewing and verifying all incoming documents before storage.
- Conducted regular audits of stored records, ensuring compliance with established retention schedules and legal requirements.
- Decreased processing time for record requests by establishing clear guidelines and communication channels among staff members.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
teller I
first midwest bank
07.2014 - 07.2016
- Process standard teller transactions for customers including client accounts
- Accepting loan payments
- Managing safe deposit payments
- Cashing checks
- Balancing cash drawers
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Bachleors - Finance
Southern New Hampshire University
Hooksett, NHhigh school diploma -
sandwich community high school
05.2014
Skills
- Notary Public
- Microsoft Excel
- Data entry
- Customer service
- Computer proficiency
- Microsoft outlook
- Documentation
- Data collection
- Recordkeeping strengths
- Spreadsheets
Certificationsandskills
- Notary Public, 01/27
Timeline
Customer Service Representative
FS Grain
05.2022 - Current
store manager – Part time
Maurices
09.2020 - 08.2022
admin assistant
Kendall County office building
09.2019 - 09.2021
teller I
first midwest bank
07.2014 - 07.2016
high school diploma -
sandwich community high school
Bachleors - Finance
Southern New Hampshire University
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