TIA DEAN
New Cumberland,PA
Summary
Administrative professional with extensive experience at Luminare Health, specializing in customer service and problem-solving. Demonstrated ability to enhance client satisfaction and optimize processes for efficient service delivery. Proficient in schedule management and building strong client relationships, consistently achieving results in challenging environments.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Luminare Health
Lancaster, PA
01.2025 - 02.2026
- Provided customer support for retired members by addressing inquiries about medicare supplement and advantage plans, resolving issues efficiently.
- Responded to telephone, written, and electronic inquiries from clients regarding their benefits.
- Respond promptly to clients and members questions regarding their PSERS (Public School Employees' Retirement System) pension account
- Supported benefits services including claims processing, insurance plan details, and administrative needs, ensuring comprehensive assistance.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilized CRM software to manage customer interactions and maintain accurate records
- Achieved outstanding call intake volume with consistently low hold times, enhancing member satisfaction.
- Reviewing all of the different plans that we offer so members can make an informed decision
- Walking members through all of the payment options that are available
- Helping members sign up for Premium Assistance
- Confirming the prescription tiers and locating neighboring pharmacies
- Conducting welcome calls and collection calls
- Helping members complete, Highjack, UPMC, Aetna,, Blue Cross Blue Shield Applications
- Helping members to understand their EOB's ( Explanation of Benefits )
Administrative Assistant/Transaction Coordinator
RE/MAX of the Poconos
Stroudsburg, PA
01.2022 - 01.2025
- Upload all transactional documents into Paperless Pipeline
- Review every contract - making sure they are executed correctly.
- Keeping track of all Due Dates in Agreement of Sale
- Sending out contract for E-Signatures
- Mailing Contracts for E-Signatures
- Manage the agents floor schedule
- Set up meetings between title company handling transactions for closings
- Manage CRM on various real estate website
- Schedule professional photographer
- Post listings on all social media platforms
- Marketing all Listings
- Following up on leads
- Advertising the brand and realtors and their listing
- Executed email marketing campaigns to engage clients
- Compose letters to all parties involved in all transactions (welcome letters etc)
- Create marketing commercials
- Set up ShowingTime so agent can tour homes
- Generate Prospecting reports
- Enter listing
- Conveyancing - Postcards and holiday cards
- Create new presentation material
- Keep the brokers database of up to date (sellers and available houses)
- Create and mail "Just Sold" and "Just Listed" postcards weekly
- Monitor listings for agents - Check Showing Feedback, schedule showings - negotiate price reduction
- Workflow Automation
- Workflow Spreadsheets
- Ordered Certificate of Resale for homes in community listings.
Administrative Assistant
Spruce Street Commons
Philadelphia, PA
01.2021 - 04.2022
- Provide administrative support to C-Suite executives including CEO, COO, and HR Director
- Organized and maintained executive calendars to ensure efficient time management.
- Schedule appointments for in person and virtual meetings
- Maintain accurate electronic and physical files
- Participate in regular meetings, including minute taking for Manager Meetings
- Prepared and analyzed reports and spreadsheets to support decision-making and improve operational efficiency
- Handled customer requests and complaints, providing timely resolutions to enhance guest satisfaction and retention
- Collect and process payments
- Communicate with guests and residents, initiate and track damage charges
- Manage, organize, and maintain all Short Term Rental bookings
- Monitor vacant units, schedule maintenance and cleaning for units, coordinate walk-throughs
- Assist Leasing Consultants with resident application process
- Design and distribute email marketing campaigns and company newsletter
- Maintain organization of all marketing and media assets and collateral
- Managed and assigned daily leads for all company properties, ensuring timely follow-up and effective lead distribution
- Managed projects to ensure timely completion and adherence to guidelines.
- Prepare and maintain Short Term Rental turn kits and supplies
Legal Secretary
Law Office of Steven Chung P.C.
Philadelphia, PA
01.2018 - 01.2021
- Schedule appointments and manage calendars
- Manage incoming calls
- Prepared and sent official letters and correspondence for company communications
- Data entry including highly sensitive and confidential information
- Assign new cases to legal assistants
- Receive and distribute mail and files to appropriate team members
- Closed cases, including final distribution of payments to clients and providers and ensuring quality assurance on files and related documents
- Scheduling depositions
- Contacting doctors and medical facilities to schedule clients for treatment
- Obtain medical records from hospitals and private practices
- Monitored and recorded referrals, facilitating timely follow-up for client care
- Order all office supplies
Administrative Assistant
Steel, Doebley & Glassman P.C.
Philadelphia, PA
01.2015 - 01.2018
- Schedule appointments and maintain calendars
- Received and distributed mail and files to ensure timely communication
- Data entry, tracking cases and projects to completion
- Delegate new cases to legal assistants
- Conducted quality assurance on closed files to maintain compliance and accuracy
- Scanned documents and stored records in designated digital files.
- Monitored files in storage facility, determining disposal timelines to manage records effectively
Legal Assistant
Cohen, Fluhr & Gonzalez P.C.
Philadelphia, PA
01.2007 - 01.2015
- Corresponded with clients and acted as liaison between clients, attorneys, and stakeholders to facilitate effective communication and case progress
- Manage and maintain appropriate storage of confidential files
- Performed general administrative duties including mail preparation, document submission, and record keeping to support office operations
- Scheduled appointments for clients and team members to ensure efficient time management. and maintain calendars
- Update and monitor deadline table, tracking cases and projects to completion
- Communicated with vendors to resolve invoice disputes and managed inventory supplies to ensure uninterrupted workflow
- Collect and process payments, prepare billing requests
- Generate invoices and sales orders
- Prepare and complete daily cash/check deposits
- Assist with new employee orientation and training
- Receive and distribute mail and files
- Oversee maintenance of equipment
Billing/Receptionist/Office Assistant
Cohen, Fluhr & Gonzalez P.C.
Philadelphia, PA
01.2000 - 01.2007
- Collected payments from clients and processed transactions accurately.
- Prepare and submit invoices and sales orders
- Utilize Peachtree Software, manage accounts payable and receivable
- Communicate regularly and professionally with clients and vendors
- Handled incoming calls, directing inquiries to appropriate parties to ensure effective communication
- Schedule appointments and maintain calendars
- Create and maintain client directories
- Facilitated new client intake, managing data entry and processing to streamline onboarding
- Maintain client and contact database
- Receive and confidential correspondence, conduct appropriate record keeping
- Performed quality assurance on files and billing records to maintain accuracy and reliability
- Hand deliver submissions to the Immigration Service Center and Immigration Court
- Conduct in-person inquiries with government agencies on behalf of clients and the firm
Education
Diploma -
Furness High School
Philadelphia, PA01.2000
Associate of Applied Science -
Community College of Philadelphia
Philadelphia, PASkills
- Influential negotiation skills
- Excellent customer service skills
- Efficient problem solver
- Schedule and calendar management
- Time management
- Highly organized
- Client and employee relations
- Workforce mentoring
- Excellent oral and written communication
- Data entry
- Customer Service
- Database and storage systems management
- New hire onboarding processing
- Creating Listings for Real Estate Agents
- Reviewing real estate contracts
- Designing property listings for Multiple Listing Services
- Working with listing agents and buyer agents
- Assisting agents with Title Companies
- Assisting agents with creating and sending contracts for E-Sign
- Scheduling clean outs/Inspections/Appraisals
- Processing payments for real estate transactions
- Notary Public
References
- Keana Smoot, (646) 484-0617, Dispatcher and Reservations specialist with airline coach
- Sahara Johnson, (908) 763-0994, Human Resources Manager, Rotho Blaas USA
- Maria Geigel, (267) 584-4614, Senior Legal Assistant, Green and Spiegel
- Gail Green, (215) 974-4211, Senior Legal Assistant, Law Office of Steven Chung
- Agnes Veneziale, (215) 523-5200, Office Manager, Sanjuanita Gonzalez Law
- Sanjuanita Gonzalez, (215) 523-5200, Managing Attorney, Sanjuanita Gonzalez Law
Timeline
Customer Service Representative
Luminare Health
01.2025 - 02.2026
Administrative Assistant/Transaction Coordinator
RE/MAX of the Poconos
01.2022 - 01.2025
Administrative Assistant
Spruce Street Commons
01.2021 - 04.2022
Legal Secretary
Law Office of Steven Chung P.C.
01.2018 - 01.2021
Administrative Assistant
Steel, Doebley & Glassman P.C.
01.2015 - 01.2018
Legal Assistant
Cohen, Fluhr & Gonzalez P.C.
01.2007 - 01.2015
Billing/Receptionist/Office Assistant
Cohen, Fluhr & Gonzalez P.C.
01.2000 - 01.2007
Diploma -
Furness High School
Associate of Applied Science -
Community College of Philadelphia