Summary
Overview
Work History
Education
Skills
Phones
References
Timeline
Generic

Monique R. Corey

Cartersville,Ga

Summary

To find a position that will utilize my knowledge and skills in a productive manner, while benefiting my employer. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

First Investor Servicing Corp
01.2014 - Current
  • Assisted customer with questions or problems pertaining to their accounts
  • Confirm account holder by following safeguards procedures
  • Document customer accounts accurately making sure correct information is updated
  • Provide sufficient information for appropriate research and timely resolution

Customer Service Representative

Home Depot
10.2012 - 01.2014
  • Consistently assist customers with routine requests, questions and concerns, both through the store environment, as well as the customer contact center
  • Research products, services and billing to ensure customers receive reliable, knowledgeable service
  • Receive and process product orders for customer satisfaction

Collections Representative

CarMax Auto Finance
01.2009 - 01.2012
  • Provided exceptional customer service while interacting with customers regarding delinquent accounts, normally 1-29 days past due
  • Collected funds via electronic check, as well as credit/debit card from customers on a daily basis
  • Assisted in the repossession and remarketing departments with weekly audits, creation of files, as well as communicated information from the stores to each department respectively
  • Created spreadsheets through Excel, as well as creating workflows to benefit each department
  • Created repossession information on individual accounts on daily basis, including vehicle pick up, location and fees associated

Repo/Vendor Compliance

CarMax Auto Finance
01.2005 - 01.2009
  • Created spreadsheets through Excel, as well as creating workflows to benefit each department
  • Processed and entered essential information in individual accounts data through Microsoft Word
  • Participated with invoice processing, as well as validation vendor invoices via the web
  • Created repossession information on individual accounts on daily basis, including vehicle pick up, location and fees associated
  • Processed lowered payment requests and created letters to be sent to customers
  • Assisted Vendors directly with providing correct information per state codes and regulations of pick –up and auction sites
  • Identifying State regulations for right to reinstated loan requirements

Education

Bachelor of Science - Business Communications

Strayer University
Washington, DC

Skills

  • PeopleSoft
  • Accurint
  • Outlook Express
  • Data Entry
  • Microsoft Office Suite
  • Microsoft Word
  • PowerPoint
  • Excel
  • Notary Public

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Customer Relations

Problem Resolution

Call center experience

Computer Proficiency

Conflict Resolution

Complaint Handling

Microsoft Excel

Complaint resolution

Payment Processing

Client Relations

Call Center Operations

Microsoft Outlook

Scheduling

Follow-up skills

Call Management

Phones

(678) 683-0182

References

Available upon request.

Timeline

Customer Service Representative

First Investor Servicing Corp
01.2014 - Current

Customer Service Representative

Home Depot
10.2012 - 01.2014

Collections Representative

CarMax Auto Finance
01.2009 - 01.2012

Repo/Vendor Compliance

CarMax Auto Finance
01.2005 - 01.2009

Bachelor of Science - Business Communications

Strayer University

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Monique R. Corey