Kaily Moran Landa
Winston-Salem,NC
Summary
Adept at multitasking and collaboration, I excelled as a Crew Member at McDonald's, enhancing customer satisfaction through exceptional service and efficient order handling. Skilled in cash handling and problem-solving, I significantly contributed to team performance and customer engagement, demonstrating a commitment to quality and teamwork. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Plato's Closet
552 Hanes Mall Blvd Winston Salem, NC 27103 United
09.2022 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Crew Member
McDonald's
4451 Wallburg Landing Dr Winston Salem, NC 27107
08.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Robert B Glenn High School
Kernersville, NC06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Drive-Thru Operations
- Hospitality service expertise
- Inventory Restocking
- Performance Improvement
- Menu Memorization
- Food Running
- Housekeeping
- Multitasking and Organization
- Team Player
- Collaboration and Teamwork
- Dependable and Cooperative
- Critical Thinking
- Cash Register Operations
- Decision-Making
- Guest service
- Food and beverage preparation
- Teambuilding
- Guest satisfaction
- Working with teammates
- Motivated team player
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Plato's Closet
09.2022 - 01.2024
Crew Member
McDonald's
08.2021 - 09.2022
Robert B Glenn High School