Kaylyn Felicetti
Summary
I am a highly-motivated employee with desire to take on new challenges. With a strong work ethic ,adaptability, and exceptional interpersonal skills. Along, with working unsupervised and quickly mastering new skills, with substantial customer service , multitasking and time management abilities . devoted to providing exceptional and compassionate care to those around me.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Information Specialist
New Mexico Bone and Joint Institute
11.2022 - Current
- Assisted in the development of internal guidelines for medical information request handling, ensuring consistency and efficiency.
- Streamlined database management through consistent data entry and organization, facilitating easier access to critical information when needed.
- Enhanced patient care by providing accurate and timely medical information to healthcare professionals.
- Provided training sessions for new hires, enhancing their understanding of departmental workflows and best practices.
- Identified areas for improvement within current processes and proposed actionable solutions that led to increased efficiency within the department.
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
Front Desk Receptionist
Planet Fitness
12.2018 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Skills
- Patient confidentiality
- Teamwork and collaboration
- Reliability
- Medical writing
- Effective communication
- Adaptability and flexibility
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Medical Information Specialist
New Mexico Bone and Joint Institute
11.2022 - Current
Front Desk Receptionist
Planet Fitness
12.2018 - 08.2021
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