Kaylyn Kremblas
Young Harris,Georgia
Summary
Dedicated Customer Service professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support with proven multitasking abilities. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Team Lead
Follett Higher Education Group
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Library Assistant
Young Harris College
08.2021 - 10.2023
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Assisted librarian with conducting library orientation for new assistants.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Answered patron questions in-person or by phone regarding library services and resources.
- Kept detailed records of lending transactions and library users.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Closely monitored front desk visitors to maintain secure and clean environment.
Front Desk Associate
Paradise Hills Resort
06.2020 - 01.2021
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with the management team members to handle guest requirements from check-in through check-out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Used ResNexus and Smart Schedule to process reservations, check-ins and check-outs.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Sales Associate
Burkes Outlet
12.2019 - 03.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
Laboratory Assistant
Young Harris College - Biology Department
05.2016 - 05.2018
- Maintained lab by calibrating equipment and cleaning surfaces and items used
- Prepared lab for experiments using Biology knowledge and instructional information
- Followed safety procedures when handling and disposing of hazardous chemicals
- Organized instructional materials, facilities and solutions for experiments
- Created and updated record of all supplies and equipment to monitor inventory
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement
Undergraduate Student Researcher
Young Harris College
08.2015 - 05.2018
- Developed top-level skills in collaboration, interpersonal communication and writing as result of hands-on work and training
- Conducted laboratory experiments on Sicklefin Redhorse fin rays using known processes after thorough planning and research
- Recorded data on a weekly basis in university database using R commander
- Participated in regular meetings with Dr. Johnathan Davis, Professor of Biology to discuss aspects of research and experiments
- Developed mixed signal test strategies including design and verification of instrument level diagnostics
- Performed data analysis and provided recommendations to achieve results
- Played key role in designing Sicklefin Redhorse project that resulted in multiple presentation opportunities at conferences
- Performed research into study topics to increase knowledge and ability to provide valuable contributions
- Performed aging experiments and research over course of a year to test for Sicklefin Redhorse Aging Curve and documented all findings
- Generated data models, performed data analysis and helped produce reports outlining results
- Wrote research papers, reports, reviews and summaries regarding Sicklefin Redhorse aging and mortality curves
- Gathered and organized information for research purposes
Education
Bachelor of Science - Biology
Young Harris College
Young Harris, GA05.2019
High School Diploma -
Paulding County High School
Dallas, GA05.2014
Skills
- Dependable
- Customer Service
- People-oriented
- Time management
- Microsoft Office Suite
- Prioritizing
- Adaptability
- Detail-Oriented
Affiliations
- Member, Alpha Psi Omega
Timeline
Team Lead
Follett Higher Education Group
06.2022 - Current
Library Assistant
Young Harris College
08.2021 - 10.2023
Front Desk Associate
Paradise Hills Resort
06.2020 - 01.2021
Sales Associate
Burkes Outlet
12.2019 - 03.2020
Laboratory Assistant
Young Harris College - Biology Department
05.2016 - 05.2018
Undergraduate Student Researcher
Young Harris College
08.2015 - 05.2018
Bachelor of Science - Biology
Young Harris College
High School Diploma -
Paulding County High School
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