Kaylyn Lamb
Scranton,SC
Summary
Compassionate Certified Nursing Assistant with a proven track record at Bethea Retirement Community, skilled in patient relations and medical office administration. Adept at maintaining privacy and ensuring comfort, I excel in fostering positive interactions and delivering individualized care, enhancing patient well-being through attentive support and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Associate
McLeod Physician Associates
10.2025 - Current
- Answered telephone calls promptly and appropriately handled needs.
- Collected fees, and payments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with patients, and updated patient records.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted in working fax inbox
- Performed front desk duties such as check in and check out, as well as made follow up appointments.
Coordinator
Bethea Retirement Community
12.2022 - 04.2025
- Resolved issues through active listening and open-ended questioning, escalating major problems to nurse manager.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records with most up-to-date information.
- Maintained patient confidence by keeping patient records information confidential.
Certified Nursing Assistant
Bethea Retirement Community
05.2020 - 12.2022
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, reporting observations and patient needs to the nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse station
Cashier and Server
Snax
04.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Bussed and reset tables to keep sitting room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Shoe Show
03.2018 - 04.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Nursing
Williamsburg Technical College
Kingstree, SCHigh School Diploma -
Lake City High School
Lake City SC06-2019
Skills
- Maintaining privacy
- Reliable team player
- Compassionate caregiver
- Patient relations
- Adaptable
- Medical office administration
- Infection control procedures
- Observing responses
- Dressing assistance
- HIPAA compliance
- Patient relationship building
Certification
- CNA - Certified Nurse Assistant
Timeline
Clerical Associate
McLeod Physician Associates
10.2025 - Current
Coordinator
Bethea Retirement Community
12.2022 - 04.2025
Certified Nursing Assistant
Bethea Retirement Community
05.2020 - 12.2022
Cashier and Server
Snax
04.2019 - 04.2020
Sales Associate
Shoe Show
03.2018 - 04.2019
No Degree - Nursing
Williamsburg Technical College
High School Diploma -
Lake City High School