Kaylyn Moore
Edmond
Summary
Skilled restaurant management professional prepared to lead high-performing teams and drive operational excellence. Strong focus on team collaboration, adapting to changing needs, and achieving consistent results. Expertise in staff training, customer service, and inventory management. Known for reliability and fostering positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Kitchen Manager to Senior Kitchen Manager
Texas Roadhouse
Oklahoma City, O.K.
01.2019 - Current
- Trained and mentored kitchen staff on menu preparation and cooking techniques.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
Service Manager
Texas Roadhouse
Oklahoma City, OK
10.2014 - 01.2019
- Developed employee schedules to maintain proper staffing during peak hours.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Building sales in and out of the 4 walls, daily opening and closing duties of the restaurant
- Maintaining culture and fun environment for staff and guest
- Implemented inventory management strategies to reduce waste and optimize stock levels.
Service Manager
Texas Roadhouse
Madison, W.I.
02.2012 - 10.2014
- Inventory, ordering, managing par and prep sheets
- Local Store Marketing-building sales from outside the 4 walls
- Led team to enhance customer service standards and improve guest satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
Server and Bartender
Texas Roadhouse
Waukesha, W.I.
12.2008 - 02.2012
- Bar Inventory- counting alcohol and bar mix, entering in menu link, ordering and managing pars
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Trained and mentored new staff on restaurant protocols, enhancing team performance and service quality.
Bartender
Speedway
Brookfield, WI
09.2011 - 08.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cooking
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
Education
High School - General Studies
Nathan Hale High School
West Allis, W.I.06-2007
Skills
- Strong multitasking
- Computer skills
- Positive attitude
- Outgoing personality
- Staff development
- Team leadership
- Decision-making
- Relationship building
- Operations management
- Attention to detail
Certification
- Liquor License
- Rserving RAS
- Certified Mixoligist
- Serve Safe
Timeline
Kitchen Manager to Senior Kitchen Manager
Texas Roadhouse
01.2019 - Current
Service Manager
Texas Roadhouse
10.2014 - 01.2019
Service Manager
Texas Roadhouse
02.2012 - 10.2014
Bartender
Speedway
09.2011 - 08.2012
Server and Bartender
Texas Roadhouse
12.2008 - 02.2012
High School - General Studies
Nathan Hale High School
Charities and Organizations
National MS Society Wisconsin Chapter, Golf for a Cause Breast Cancer, Make-A-Wish Foundation, Ronald McDonald, Homes for Troops, Warriors of Freedom