Kaylyn Palmer
WASHOUGAL
Summary
Experienced healthcare professional with a background in revenue cycle management, medical billing, and training, previously supporting OCHIN initiatives. Skilled in collaborating with leadership and cross-functional teams to assess workflows, drive optimization, and support strategic decision-making. Proven ability to deliver engaging training across multiple modalities, including system go-lives, at-the-elbow support, and group learning environments. Adept at coaching staff, improving workflow adoption, and guiding teams through change management processes to achieve sustainable results. Experienced in Epic systems support, documentation, and user training, with a strong focus on enhancing efficiency and overall performance, and known for strong communication, analytical thinking, and a commitment to delivering high-quality support in fast-paced, remote environments.
Overview
11
11
years of professional experience
Work History
Pilates Instructor
Riser Fitness - Club Pilates
Portland, OR
10.2025 - Current
- Design and lead safe, effective Pilates mat and equipment classes for individuals and groups.
- Instruct clients in proper form, technique, and breathing to maximize results and prevent injury.
- Demonstrate exercises clearly and provide modifications for all fitness levels and physical limitations.
Real Estate Broker
Keller Williams Premier Partners
Vancouver, WA
10.2024 - 03.2026
- Communicating with clients, brokers, or agents to gather necessary information.
- Manage real estate transactions, including buying and selling of properties.
- Advise clients on market conditions, prices, and legal requirements.
- Ensure accurate completion of contracts, disclosures, and legal paperwork.
Virtual Assistant
MB Realty
07.2024 - 03.2025
- Virtual Assisting
- Research: Conducting online research on various topics as required.
- Document Preparation: Creating and formatting marketing materials.
- Data Entry: Inputting, updating, and managing data in spreadsheets or databases.
- Content Creation: Designing and writing posts for social media platforms.
- Invoice Management: Creating and sending invoices to clients.
Flexologist
Stretchlab
Clackamas, OR
05.2024 - 12.2024
- Guided clients through customized one-on-one assisted stretching sessions to improve mobility, flexibility, and range of motion.
- Assessed client needs and physical limitations to develop safe and effective stretch programs.
- Educated clients on proper body alignment, stretching techniques, and recovery practices.
- Delivered exceptional customer service by building rapport, addressing client concerns, and ensuring a positive studio experience.
Owner/Operator of Cleaning business
Project Sunny Cleaners
Honolulu, HI
09.2023 - 02.2024
- Scheduled professional routine Airbnb, laundry, and property cleanings, to ensure guests' satisfaction and comfort.
- Marketed cleaning business going door to door, social media, cleaner platforms, and cold calling.
- Created marketing advertisements and managed incoming client calls.
- Developed and maintained partnerships with Airbnb hosts and property managers.
- Collaborated with other local cleaning companies.
Medical Billing Specialist / Revenue Cycle Trainer
OCHIN
Portland, OR
02.2015 - 11.2023
- Process and submit medical insurance claims to private and government payers.
- Verify patient insurance coverage and obtain prior authorizations when required.
- Review and correct billing errors to ensure accurate claim submission.
- Follow up on unpaid claims and resolve denials with insurance providers.
- Post payments and adjustments to patient accounts.
- Generate patient invoices and manage collections for outstanding balances.
- Maintain compliance with HIPAA and medical billing regulations.
- Communicate with healthcare providers, patients, and insurance companies to clarify billing issues.
Education
High School Diploma -
Camas High School
Camas, WA06-2004
Skills
- Claims submission and processing
- Insurance verification and eligibility
- Payment posting and reconciliation
- Denial management and appeals
- Revenue cycle management (RCM)
- Electronic Health Records (EHR/EMR) systems
- Billing software (Epic)
- Knowledge of HIPAA compliance and regulation
- Insurance claims
- Medical billing
- Insurance billing
- Electronic claims
- Insurance verification
- Insurance claims processing
Timeline
Pilates Instructor
Riser Fitness - Club Pilates
10.2025 - Current
Real Estate Broker
Keller Williams Premier Partners
10.2024 - 03.2026
Virtual Assistant
MB Realty
07.2024 - 03.2025
Flexologist
Stretchlab
05.2024 - 12.2024
Owner/Operator of Cleaning business
Project Sunny Cleaners
09.2023 - 02.2024
Medical Billing Specialist / Revenue Cycle Trainer
OCHIN
02.2015 - 11.2023
High School Diploma -
Camas High School