LATASHA MILLER
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience at Ameritas, adept at resolving complex claims and enhancing member satisfaction. Proven ability in data entry and proficient in Microsoft Office, I excel in addressing customer concerns and achieving first-call resolutions, consistently improving service delivery in high-volume environments.
Overview
21
21
years of professional experience
Work History
Dental Claims Representative
Ameritas
04.2026 - Current
- Verified procedure codes and reviewed benefits for members and providers, ensuring accurate claims processing and timely reprocessing.
- Processed 10-20 vision claims weekly, ensuring accurate reimbursements for members.
- Managed 75-100 calls daily to address member and provider inquiries.
Unlicensed Representative
USAA
07.2025 - 02.2026
- Managed high volume of calls with primary focus on filing first notice of loss efficiently.
- Provided updates on claims, facilitating clear communication between clients and claims adjusters.
- Handled first notice of loss for automobile accidents, ensuring timely reporting and documentation.
Contractor
Millennium Group
10.2024 - 07.2025
- Managed life insurance inquiries at USAA, providing members with accurate information and solutions.
- Guided members through questions about life insurance policies, ensuring clarity and understanding.
- Resolved billing questions, facilitating payment processing and addressing balance inquiries efficiently.
- Updated beneficiaries for life insurance policies.
- Connected members to the appropriate department for complex issues, such as adding or removing services.
Customer Service Rep II
Centene
05.2016 - 06.2024
- Assisted over 100 Medicare Part C Advantage members daily with questions about eligibility and benefits.
- Resolved billing disputes and coordinated transportation to achieve first call resolution for members.
- Handled escalated supervisor calls to provide timely assistance to members. to address member needs promptly.
- Equipped frontline agents on Member Escalations Team with tools and processes to enhance customer service.
- I eventually transitioned to the Medicare Escalations Team.
Contractor
Aerotek
09.2015 - 05.2016
- Handled 100-200 daily calls for Medicare Part C, ensuring members received timely assistance.
- Answered questions about plan benefits and identified providers to meet members’ needs effectively.
- Made outbound calls to resolve billing and transportation issues, facilitating member satisfaction.
Intake Department Representative
Caremark
12.2014 - 08.2015
- Handled 80-100 faxes daily for Medicare Part D determination and appeals, ensuring accurate and timely processing.
- Reviewed and processed prescription faxes to facilitate efficient intake operations.
- Expedited urgent requests for processing to ensure timely service.
- Processed and submitted faxed prescriptions to tech review, supporting expedited handling of requests.
Customer Service Representative
Esurance
04.2013 - 10.2014
- Managed 50-100 daily inquiries regarding billing invoices, clarifying bill changes and processing payments over the phone.
- Handled inbound calls for auto and homeowner insurance, addressing client inquiries and providing tailored solutions.
- Provided information on homeowners, renters, and motorcycle insurance options to clients.
- Processed vehicle transactions, including purchases, removals, and driver updates, ensuring accurate account management.
- Transferred clients to licensed agents for repurchases.
Customer Service Representative
Coventry Health Care
San Antonio, USA
09.2012 - 04.2013
- Handled 100-150 inbound calls regarding Medicare Part D Prescription Drug, ensuring accurate and timely information delivery.
- Answered billing questions and processed payments over the phone, enhancing customer satisfaction and trust.
- Explained copays and tier levels while processing new prescription requests, facilitating informed decisions for customers.
- Provided information about brand and generic medications to assist customer choices.
Customer Service Representative
ARS Rescue Rooter
San Antonio, USA
06.2009 - 09.2012
- Managed 50-150 outbound calls to schedule annual tune-ups for HVAC and water heaters, ensuring customer satisfaction.
- Processed annual tune-up appointments and promoted additional services, achieving daily sales quota of 5.
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on coverage options and policy details.
Claims Representative
Mercury Insurance
08.2007 - 10.2007
- Prepared and handled automobile accident claims, facilitating timely resolutions for claimants.
- Handled 50-75 calls daily, managing high call volumes during catastrophic events to support customers.
- Ensured proper filing and accessibility of claims for claims adjusters, improving processing efficiency.
Directory Assistant Operator
Infonxx
01.2006 - 08.2007
- Operated as a directory assistant for 411, connecting callers with businesses.
- Connected callers to requested businesses, ensuring timely and accurate assistance.
- Handled daily call volume of 50-75, effectively linking callers with businesses they sought.
Education
BA’ - Mass Communication/Art
Wayland Baptist University
Plainview, TX, 7907207-2005
HIGH SCHOOL -
Irving High School
El Paso, TX08-1999
Skills
- Claims processing
- Claims documentation management
- Claims submission processing
- Data entry
- Data processing speed
- Proficiency in Microsoft Office
- Ability to handle customer concerns
Timeline
Dental Claims Representative
Ameritas
04.2026 - Current
Unlicensed Representative
USAA
07.2025 - 02.2026
Contractor
Millennium Group
10.2024 - 07.2025
Customer Service Rep II
Centene
05.2016 - 06.2024
Contractor
Aerotek
09.2015 - 05.2016
Intake Department Representative
Caremark
12.2014 - 08.2015
Customer Service Representative
Esurance
04.2013 - 10.2014
Customer Service Representative
Coventry Health Care
09.2012 - 04.2013
Customer Service Representative
ARS Rescue Rooter
06.2009 - 09.2012
Claims Representative
Mercury Insurance
08.2007 - 10.2007
Directory Assistant Operator
Infonxx
01.2006 - 08.2007
BA’ - Mass Communication/Art
Wayland Baptist University
HIGH SCHOOL -
Irving High School