KAYLYNN CASTRO
Cape Coral,Florida
Summary
Being a forward-thinking salesperson, I understand firsthand the importance of empathy and attentiveness in the process of finalizing a deal. With 5 years of experience, I continually strive to be recognized for building rapport with clients and providing exceptional customer service. I strive to always bring my skills in consultative selling, negotiation, and delivering persuasive presentations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Lines Sales Executive
Ardent Insurance Risk & Management
01.2023 - 06.2024
- Assisted clients in understanding policy terms, coverage limits, and deductibles, ensuring they made informed decisions.
- Appropriately resolved client inquiries, concerns, and claims, maintaining a high level of customer satisfaction.
- Consistently met or exceeded monthly sales targets, resulting in recognition for exceptional sales performance.
- Maintained up-to-date knowledge of insurance industry trends, regulations, and changes within different carriers.
Personal Lines Insurance Sales Agent
The Olde Naples Insurance Group
09.2020 - 02.2022
- Responsible for building my own book of business, implementing new ways to retain clients by marketing throughout different auto dealerships, realty & mortgage offices
- Managed my own clients accounts whether its processing policy endorsements, renewals, cancellations, and billing inquiries accurately and efficiently
- Collaborated with underwriters to review applications, ensuring accuracy and completeness
Director of Home Health Services
Golden Age Home Health Agency Corp.
04.2019 - 06.2021
- Formulated and implemented strategic business development initiatives to increase patient referrals and enhance the agency's market presence.
- Built and sustained solid relationships with essential referral sources, such as hospitals, physicians, skilled nursing facilities, and other healthcare providers.
- Provided education to family members about home health services available for their loved ones.
- Maintained a records management system to process patients' information and produce reports.
- Conducted weekly meetings with Home Health Services staff to discuss cases and review changes in regulations.
Education
Associates - Science
Florida Southwestern State College
12.2020
Skills
- Communication Skills
- Leadership
- Lead Generation
- Product Promotion
- Goals and Performance
- Issue Understanding
- Consultative Selling
- Negotiation
- Delivering Persuasive Presentations
- Management Skills
- Customer Service
- Time Management
Certification
Personal Lines Agent, 20 44
Timeline
Personal Lines Sales Executive
Ardent Insurance Risk & Management
01.2023 - 06.2024
Personal Lines Insurance Sales Agent
The Olde Naples Insurance Group
09.2020 - 02.2022
Director of Home Health Services
Golden Age Home Health Agency Corp.
04.2019 - 06.2021
Personal Lines Agent, 20 44
Associates - Science
Florida Southwestern State College
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