Summary
Overview
Work History
Education
Skills
Timeline
background-images

Kaylynn Church

Columbus,GA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

6
6
years of professional experience

Work History

Store Manager

Fox and Pheasant Children's Boutique
05.2025 - Current
  • Led daily operations to enhance customer service and satisfaction levels.
  • Developed and implemented staff training programs to improve team performance and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated promotional events, driving foot traffic and increasing brand visibility in the community.

Fraud Customer Service Representative

Global Payments
10.2023 - 07.2024
  • Resolved customer inquiries efficiently through multi-channel communication platforms.
  • Managed escalated issues, providing timely resolutions to maintain customer satisfaction.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Analyzed customer feedback to identify trends and recommend process improvements.

Shift Lead

My Gym Children's Fitness Center
05.2021 - 10.2023
  • Completed store opening and closing procedures.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

White Water Raft Guide

Whitewater Express
07.2020 - 08.2023
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Manager

AMC- Hollywood Connections
11.2019 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Bachelor of Science - General Studies

Georgia Southwestern State University
12.2019

Associate of Science - General Studies

Chattahoochee Valley Community College
05.2017

Skills

  • Shift Work
  • Safe Work Practices
  • Customer Loyalty
  • Administrative Support
  • Customer relations
  • Customer service

Timeline

Store Manager

Fox and Pheasant Children's Boutique
05.2025 - Current

Fraud Customer Service Representative

Global Payments
10.2023 - 07.2024

Shift Lead

My Gym Children's Fitness Center
05.2021 - 10.2023

White Water Raft Guide

Whitewater Express
07.2020 - 08.2023

Manager

AMC- Hollywood Connections
11.2019 - 04.2021

Associate of Science - General Studies

Chattahoochee Valley Community College

Bachelor of Science - General Studies

Georgia Southwestern State University

Similar Profiles

CREATE PROFILE
Kaylynn Church