Kaylynn J. Hadden
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Care Transition- Social Worker
Ignite Medical Resorts
06.2026 - Current
- Developed personalized care plans to address client needs and promote well-being.
- Facilitated communication between clients, families, and healthcare teams for coordinated care.
- Conducted comprehensive assessments to identify client strengths and challenges effectively.
- Advocated for clients' rights and access to services within healthcare settings.
Unit Secretary
Atrium Health
10.2024 - 06.2026
- Prepare patient files and charts in anticipation of discharges and transfers to other physicians or departments.
- Call patients to inform them of upcoming appointments and reschedule as needed.
- Coordinate with other departments within the hospital to schedule MRIs, x-rays, or bloodwork.
- Organize and maintain patient files and records, and retrieve test results as needed for physician's review.
- Make copies and fax paperwork to other medical offices upon receiving an official request for records.
Certified Nursing Assistant/ Clinical Care Partner
Novant Health- Providence OBGYN
02.2023 - 10.2025
- Assisting healthcare providers in direct patient care including rooming patients, vitals, pregnancy non-stress tests, procedures, and exams.
- Communicating healthcare information to patients including imaging and lab results.
- Participating in ongoing training and education to keep up to date with the latest developments in women's health.
- Providing emotional support to anxious patients and their families, ensuring a calm and reassuring environment.
Patient Services Coordinator III
Novant Health- Providence OBGYN
07.2023 - 02.2024
- Organizing and maintaining office files and records.
- Scheduling and coordinating meetings and appointments.
- Registering patients and preauthorizing and billing information.
- Handling insurance payments, patient payment transactions, and payment plans.
Program Coach
My Sister's Susan House- Youth Focus
06.2020 - 05.2023
- Teaching stress management and mindfulness techniques.
- Counseling clients in problem-solving strategies.
- Used lectures to stimulate and engage the young ladies in activities, team exercises, group discussions, and role-playing.
- Assist clients in defining what success means to them and refining goals for their particular outcomes.
Front Desk Receptionist
Cone Health
02.2021 - 05.2023
- Maintaining confidentiality of sensitive information and documents through HIPAA guidelines and training.
- Ordering and maintaining office supplies.
- Managing and distributing incoming and outgoing mail and packages.
- Answering and directing phone calls to the appropriate staff members.
Education
Bachelor of Arts - Psychology with a Communication Minor
North Carolina Agricultural Technical University
Greensboro, NC05.2023
Master of Social Work - Social Work
Arizona State University
Tempe, AZ05.2027
Skills
- Medical Software such as: EPIC
- Microsoft Office, Suite, 365, Teams
- Zoom, Teamwork, and Leading meetings
- Presentation and Public Speaking
- Customer Service and Patient Experience
- Patient care
- HIPAA compliance
Certification
- NC Nurse Aide I Certification (renew 12/31/2027)-
North Carolina Board of Nursing
- Basic Life Support(BLS) American Heart Association (renew 11/2027)
Internship
Hope United Survivor Network – MSW Intern
May 2026 – August 2026
- Conducted client intakes and connected survivors with community resources.
- Provided crisis support and answered the Family Justice Center hotline.
- Assisted with resource coordination, case documentation, and outreach efforts.
- Collaborated with multidisciplinary teams to support survivors of violence and abuse.
Timeline
Care Transition- Social Worker
Ignite Medical Resorts
06.2026 - Current
Unit Secretary
Atrium Health
10.2024 - 06.2026
Patient Services Coordinator III
Novant Health- Providence OBGYN
07.2023 - 02.2024
Certified Nursing Assistant/ Clinical Care Partner
Novant Health- Providence OBGYN
02.2023 - 10.2025
Front Desk Receptionist
Cone Health
02.2021 - 05.2023
Program Coach
My Sister's Susan House- Youth Focus
06.2020 - 05.2023
Bachelor of Arts - Psychology with a Communication Minor
North Carolina Agricultural Technical University
Master of Social Work - Social Work
Arizona State University