Kaylynn Layne
Richmond,KY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
The Castle Jewelry
Richmond, KY
09.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Food City
Pikeville, KY
09.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science - Chemistry
Eastern Kentucky University
Richmond, KY05-2028
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Sales trends
- Adapt to diverse groups
- Prospecting and telemarketing
- Exceeds sales goals
- Superb time management
- Problem-solving skills
- Hospitality and accommodation
- Product guidance
- Excellent communication skills
- Exceptional customer service
- Written and oral communication skills
- Positive and professional
- Multi-tasking strength
- Sales expertise
- Persuasion techniques
- Reliable and punctual
- Point of sale operation
- Service-oriented
- Excellent people skills
- Meeting deadlines
Affiliations
- Jobs for America's Graduates
- EKU Honors Program
- Community Volunteer
Accomplishments
- Wendy's High School Heisman State Winner
- Wendy's High School Heisman National Finalist
- JAG KY State Officer
- JAGCA National Winner
Certification
- CPR Certified
- TIPS Certified
References
References available upon request.
Timeline
Sales Associate
The Castle Jewelry
09.2024 - Current
Sales Associate
Food City
09.2023 - 03.2024
Bachelor of Science - Chemistry
Eastern Kentucky University