Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaylynn Strain

Fort Worth

Summary

Customer Service Advocate with over a decade of expertise in enhancing client satisfaction and team performance through strategic leadership and innovative service delivery. Skilled in CRM, logistics, and data analytics, demonstrating a commitment to optimizing processes and achieving organizational goals. Passionate about refining customer interactions and driving efficiency with a forward-thinking approach.

Overview

10
10
years of professional experience

Work History

Customer Service Representative (remote)

Centene Corporation
Austin
07.2022 - Current
  • Resolve 100+ customer inquiries daily, enhancing client trust and satisfaction.
  • Integrate CRM features for improved data handling and customer interaction.
  • Maintain data integrity in client interactions, ensuring precise information.
  • Provide real-time solutions, preventing complaint escalation and boosting relations.
  • Streamline tasks using Microsoft Office, AWS, and Avaya for efficient performance
  • Utilizes computer to provide medicaid and Medicare benefits for providers and members

Supervisor

United Parcel Service
Fort Worth
03.2016 - 07.2022
  • Optimized processes, cutting delivery delays, enhancing efficiency.
  • Guided new hires, elevating team skills and performance.
  • Implemented strategies, ensuring long-term financial growth.
  • Conducted audits, maintaining DOT and safety compliance.
  • Developed data analytics, accurately forecasting delivery volumes.

Administrative Assistant

Omni Group
Fort Worth
06.2015 - 03.2016
  • Managed administrative tasks, providing vital support to leadership.
  • Maintained strict compliance through meticulous record-keeping using Microsoft Excel and Microsoft Office.
  • Streamlined office space coordination for staff.
  • Held key holder responsibilities, bolstering office security.
  • Supported team morale and productivity by organizing monthly staff events.
  • Optimized administrative workflows, increasing team productivity.

Education

Bachelor of Arts - Education

University of Texas Arlington
Arlington, Texas
06.2025

Skills

  • Leadership
  • Customer Service
  • Logistics
  • Inventory Management
  • Facilitation
  • Team Building
  • Strategic Support
  • Time Management
  • Critical Thinking
  • Problem Solving
  • Data Entry
  • Microsoft Office
  • AWS
  • Avaya
  • CRM
  • Conflict Resolution

References

  • Ivan W. Hall, (682) 560-9242
  • Arlon Taylor, +1 (682) 218-3761
  • Jean Steele, 1 (817) 253-1777

Timeline

Customer Service Representative (remote)

Centene Corporation
07.2022 - Current

Supervisor

United Parcel Service
03.2016 - 07.2022

Administrative Assistant

Omni Group
06.2015 - 03.2016

Bachelor of Arts - Education

University of Texas Arlington
Kaylynn Strain