KayLynn Thompson
Maryville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Blount Memorial Hospital
06.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contacted insurance companies for patient medical billing operations.
- Educated patients on importance of preventive health care and insurance coverage.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and validated patient demographics and insurance information.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Providing excellent customer service by promptly answering patient inquiries.
Shift Leader
Chick-fil-A
Lenoir City, TN
09.2018 - Current
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Enforced company policies and regulations with employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Resolved conflicts between employees to maintain positive and productive work environments.
Team Trainer
Chick-fil-A
Pasadena, MD
12.2016 - 07.2018
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Designed and delivered web-based, self-directed learning materials.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Diploma -
William Blount High School
Maryville, TN05.2020
Skills
- Juvenile Probation
- Solution Implementation
- Medical Terminology
- Front Desk Operations
- Team Leadership
- Payment Processing
- Demographics Information
- Till Counting
- Patient Interviewing
- Patient Registration
- Customer Satisfaction
- Co-Payment Collection
- Phone and Email Etiquette
- Process Improvement
- Verbal and Written Communication
- Explaining Instructions
Timeline
Patient Access Specialist
Blount Memorial Hospital
06.2022 - Current
Shift Leader
Chick-fil-A
09.2018 - Current
Team Trainer
Chick-fil-A
12.2016 - 07.2018
Diploma -
William Blount High School