Maia Ankrum
Boise,ID
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
31
31
Years of professional experience
Work History
Patient Access Specialist
St. Luke's
Boise, ID
05.1977 - 08.2022
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Prior Authorization Specialist
Blue Cross Of Idaho
Meridian, ID
04.2019 - 12.2021
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Used computer-aided guidance packages such as skills assessment tools.
Insurance Agent
Teleperformance(USAA)
Boise, ID
02.2019 - 04.2020
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Met and exceeded revenue goals by 98% through generating new leads and identifying new clients.
C.S.R/POS/SDSU
Citibank
Boise, ID
09.2008 - 08.2016
- Customer services I checked avaliable. I checked avaliable credit. I checked increases on credit lines. I direcly dealt with dispute calls as a floor supvisor. Corrected any billing errors. Gave approval codes to Sears and Kmart stores. Collected payments on ovrdue accounts. Provided store numbers and locations. I also took adverse action calls. Great costumer services support.
- Supvisor calls and score calls and follow regaulations of the fedral rules.
- Carried out day-day-day duties accurately and efficiently.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Documented all changes and actions in computer-based tracking system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed
Customer Service Representative
T-Mobile
Meridian, ID
12.2007 - 09.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order.
- Recommended products to customers, thoroughly explaining details.
Computer Assistant(federal Work-study)
Everest College
Portland, OR
03.2005 - 10.2007
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
House Manager
Center For Continuous Improvement
Gresham, OR
10.1999 - 10.2004
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Communicated with delegating nurse to coordinate and complete medical services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Program Director
Danville Services Of Oregon
Portland, OR
09.2000 - 09.2003
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Interviewed and hired talented [Job title]s with expertise in [Area of expertise] to increase [Type] strengths within already gifted department.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Managed Quicken to budget and balance fiances for all residents gathered data enforced and trained on policies interviewed for new employee , developed evaluation strategies using Words and MS Excel view documents communicated non-verbally with low functioning residents. Managed finances and personal needs for all residents Drove company vehicle for resident's needs. Filed and sorted records.
Education
Associate of Science - Psychology
05.2015
Associate of Science - Computer And Information Sciences
10.2008
- Honor Roll (Last Semester)
- Dean's List 2007
- Relevant Coursework and skills: Database management, payroll accounting, interviewing, identifying resources, accounting, delegating with respect, enforcing policies, supervising, budgeting, MS Excel and Word, multi-line telephones, filing and sorting, training, programming, quick books, psychology, and speech.
Skills
- Diagnostic Codes
- Patient Registration
- Team Leadership
- Juvenile Probation
- Patient Interviewing
- Customer Satisfaction
- Front Desk Operations
- Insurance Information Collection
- Patient Scheduling
- Payment Processing
- Till Counting
- Patient Health Information Access
- Insurance Company Knowledge
- Insurance Form Processing
- Process Improvement
- Verbal and Written Communication
- Information Collection
- Money Handling
- Team Collaboration
- Multi-Line Telephone Systems
- 50 WPM Typing Speed
- Patient Interviewing Skills
- Comfort with Technology and Databases
Timeline
Prior Authorization Specialist - Blue Cross Of Idaho
04.2019 - 12.2021
Insurance Agent - Teleperformance(USAA)
02.2019 - 04.2020
C.S.R/POS/SDSU - Citibank
09.2008 - 08.2016
Customer Service Representative - T-Mobile
12.2007 - 09.2008
Computer Assistant(federal Work-study) - Everest College
03.2005 - 10.2007
Program Director - Danville Services Of Oregon
09.2000 - 09.2003
House Manager - Center For Continuous Improvement
10.1999 - 10.2004
Patient Access Specialist - St. Luke's
05.1977 - 08.2022
College of Western Idaho - Associate of Science, Psychology
Everest College - Associate of Science, Computer And Information Sciences