Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Rakocy

Youngstown,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Patient Access Specialist

Bon Secour Mercy Health
Youngstown, OH
08.2014 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Trained new staff on hospital processes and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Resident Assistant

Omni West Assisted Living
Youngstown, OH
07.2014 - 10.2017
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.

Assistant Store Manager

Boardman Sparkle Market
Boardman, OH
09.1987 - 11.2013
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Youngstown State University
Youngstown, OH

Skills

  • Verifying Eligibility
  • Insurance Company Knowledge
  • Diagnostic Codes
  • Medical Terminology
  • Demographics Information
  • Co-Payment Collection
  • Insurance Information Collection
  • Professional Bedside Manner
  • Punctual and Hardworking
  • Operational Efficiency

Timeline

Patient Access Specialist

Bon Secour Mercy Health
08.2014 - Current

Resident Assistant

Omni West Assisted Living
07.2014 - 10.2017

Assistant Store Manager

Boardman Sparkle Market
09.1987 - 11.2013

Youngstown State University

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Lisa Rakocy