Lisa Rakocy
Youngstown,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
Work History
Patient Access Specialist
Bon Secour Mercy Health
Youngstown, OH
08.2014 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Resident Assistant
Omni West Assisted Living
Youngstown, OH
07.2014 - 10.2017
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Assistant Store Manager
Boardman Sparkle Market
Boardman, OH
09.1987 - 11.2013
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Youngstown State University
Youngstown, OHSkills
- Verifying Eligibility
- Insurance Company Knowledge
- Diagnostic Codes
- Medical Terminology
- Demographics Information
- Co-Payment Collection
- Insurance Information Collection
- Professional Bedside Manner
- Punctual and Hardworking
- Operational Efficiency
Timeline
Patient Access Specialist
Bon Secour Mercy Health
08.2014 - Current
Resident Assistant
Omni West Assisted Living
07.2014 - 10.2017
Assistant Store Manager
Boardman Sparkle Market
09.1987 - 11.2013
Youngstown State University