KAYODE SALAMI
Houston,TX
Summary
Application Support professional with experience delivering Tier 1/2/3 support for business-critical applications. Skilled in troubleshooting across logs, APIs, integrations, and batch processes, with a proven record of resolving incidents, improving reliability, and ensuring timely service restoration. Proven ability to partner with engineering and cross-functional stakeholders to diagnose root causes, implement effective solutions, and prevent repeat issues. Experienced in client support, including incident communication, expectation management, and documenting resolutions to maintain strong customer relationships. Additionally, leverages project management skills to coordinate priorities, manage support roadmaps, track action items, and drive continuous improvements in operational processes.
Overview
14
14
years of professional experience
Work History
IT Service Delivery Warehouse Application Consultant
GXO Logistics
Remote
12.2023 - 05.2026
- Developed and published key forecast accuracy metrics. Analyze data to identify potential sources of forecast error. Develop action plans to improve performance.
- Assisted management in setting product performance metrics
- Good functional knowledge in all aspects of Supply Chain planning such as DFU maintenance, calculate model, demand work bench, forecasting, SKU maintenance, calculate plan, plan analysis etc
- Managed and supported Batch jobs/scheduled Batch jobs for picking, outbound, inbound processes and the batch processing server.
- I have provided primary production support (24x7) for JDA Manugistics batch jobs. Responsible for fixing applications errors, customization code errors and production errors.
- Has created several Custom Process in JDA Manugistics has triggered batch process from the custom process and has done process automation
- Consulting with requesting parties in all questions and technical aspects of JDA/ILS/Manhattan/AS400 warehouse application and respective process definition.
Red Prairie Systems Admin/Inventory Control Specialist
Fedex
Jersey City, NJ
11.2018 - 12.2023
- Consulting and coordinating between GENCO, the GENCO Corporate Systems team, and the customer to resolve systems related issues and develop and implement enhancements
- Interfacing with operations management and end users to provide required JDA WMS training/knowledge
- Super User for the Red-Prairie WMS, troubleshooting Issues faced by the End-users, training operations on becoming more familiar with functionality in the RF environment
- Monitoring systems activities to insure that all interfaces and applications are working as required
- Generating/monitoring systems reports and performance as required
- Hardware, software, network trouble shooting and daily, routine maintenance
- Setting up and troubleshooting PC's
- Daily support of operations and site activities in receiving, warehousing, shipping and inventory control processes
IT coordinator
Schneider Logistics
Perth Amboy, NJ
12.2011 - 12.2018
- First responder for IT tickets to ensure they are appropriately prioritized and assigned.
- Maintaining IT department project tracking database.
- An advanced user in the Warehouse and Order Management System (OMS and WMS) in order to provide technical support for the End user users and for UAT.
- Ability to interpret business requirements and document them effectively for the Application Development teams
- Documenting IT department change request for client billing.
- Ensuring internal and vendor Application Development progress is tracked and updated in project tracking database.
- Hands-on experience analyzing and writing SQL queries/Moca Commands.
Education
Associate of Science - Computer Science
Middlesex College
Edison, NJSkills
- Software implementation
- Expert problem solving
- Application integration
- Client relationship management
- Project Management
- Client Support
Timeline
IT Service Delivery Warehouse Application Consultant
GXO Logistics
12.2023 - 05.2026
Red Prairie Systems Admin/Inventory Control Specialist
Fedex
11.2018 - 12.2023
IT coordinator
Schneider Logistics
12.2011 - 12.2018
Associate of Science - Computer Science
Middlesex College