Kayonni Castro
Campbell,CA
Summary
Dedicated healthcare professional with strong communication and interpersonal skills, facilitating effective collaboration across various levels. Skilled in problem-solving and strategic planning, with proven efficiency in managing administrative tasks in diverse practice settings.
Overview
5
5
years of professional experience
Work History
Swim Instructor
British Swim School
Sunnyvale, CA
04.2024 - Current
- Instructed swim lessons for children ages 6 months to 11 years, adapting teaching methods to meet each child's developmental stage and learning needs.
- Developed individualized lesson plans that improved water safety, swimming skills, and confidence in young swimmers.
- Maintained a safe, positive, and engaging learning environment by enforcing safety protocols and closely supervising students during lessons.
- Assessed student progress regularly and adjusted instruction to support skill development and achievement of swim milestones.
- Built strong relationships with parents by providing progress updates, discussing goals, and addressing questions to support each child's success.
- Mentored and trained new swim instructors on effective teaching techniques, child engagement strategies, and safety best practices.
Front Desk/ MA Assistant
RenewMD Beauty and Wellness
06.2021 - Current
- Streamlined front desk operations to efficiently manage phone calls, emails, and walk-in clients
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Increased efficiency by providing administrative support to Dr. Simran Sethi, Providers, and lead MA
- Contributed to team success by cross-training in various administrative roles, providing backup support.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally
- Cultivated positive client relationships through professionalism and strong interpersonal skills
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Enhanced team communication through effective scheduling, meeting coordination, and corresponding with management
- Streamlined office operations by supporting an online skincare campaign led by Dr. Simran Sethi to enhance productivity
- Handled billing procedures accurately, ensuring prompt patient payment (CareCredit, HSA, FSA).
Education
High School Diploma -
Westmont High School
Campbell, CA06-2024
High School Diploma - Medical Sciences & Health Careers
Silicon Valley Career Technical Education
San JoseSkills
- Child Safety
- Scheduling Software
- Safety Protocols
- Swim Instruction Techniques
- Time management
- Progress Tracking
- Class monitoring
- Equipment Management
- Lesson Preparation
- Child safety monitoring
- Client Engagement
- HIPAA compliant
- Classroom Management
Timeline
Swim Instructor
British Swim School
04.2024 - Current
Front Desk/ MA Assistant
RenewMD Beauty and Wellness
06.2021 - Current
High School Diploma - Medical Sciences & Health Careers
Silicon Valley Career Technical Education
High School Diploma -
Westmont High School