Kayren (Kay) Harris

Facilitated collaboration among teams to resolve service issues effectively

• Answered Humana member calls and resolved benefit questions.
• Recorded customer interactions in Humana CRM systems to ensure accurate case tracking
• Clarified coverage, claims processes, and enrollment details for members

• Perform broker quotes in multiple systems, using integrated CRM systems and tools to quote and write policies for several major insurance agencies
• Delivered excellent service while exceeding quality in performance metrics
• Perform broker quotes in multi systems, using integrated CRM systems and tools to quote and write policies for several major insurance agencies

• Worked for multiple organizations, including Canon Insurance and Liberty Mutual, advancing towards health industry goals.
• Post COVID-19 when Allstate life and health insurance division closed I completed my education with Lake Forest graduate school of management and self-financed the last quarter to achieve my certification
• Acquired knowledge in property casualty insurance in Florida after hurricanes.

• Performed quoting and purchasing of health, life, property, and casualty policies for Allstate clients.
• Secured a national producer number to serve clients nationwide
• Achieved and exceeded all set goals and objectives.
• Led a special project to address and resolve client escalations.
• Achieved a 3.9 GPA while pursuing business certification achieved a 3.9 GPA WHILE EARNING A BUSINESS CERTIFICATION 2022